Strategic Key Account Advisor

City of Santa Clara; Santa Clara (CA); On-site; USD 123,000 - 157,000; Full time

Job summary

Silicon Valley Power, the City of Santa Clara’s electric utility, seeks a motivated, customer-focused Key Customer Representative to manage strategic accounts and serve as the primary contact for some of Silicon Valley’s largest commercial and industrial customers.

You will build strong relationships, work with engineering, operations and customer service teams, and advocate for customer needs while balancing utility requirements.

Qualifications

• Bachelor's degree from an accredited college or university in engineering, economics, business administration, environmental studies, or a closely related field.
• Three years of progressively responsible experience in a utility or business organization with project management, public affairs, and/or customer service.
• Driver's license (California Class C) required at time of appointment and during employment.
• Master's degree may substitute for one year of experience; seven years may substitute for the degree.
• Desirable: professional experience in customer account management.

Responsibilities

• Serve as trusted advisor and primary point of contact for assigned key accounts.
• Develop strong working relationships with customer representatives to understand their business and identify opportunities.
• Collaborate with SVP's engineering, operations, customer service and other technical teams, and City departments to coordinate services and resolve issues.
• Balance customer priorities with utility operational needs and build long-term partnerships.

Skills

Customer service

Public affairs

Project management

Communication skills

Education

Bachelor's degree in engineering/economics/business/environmental studies/related

Job description

Silicon Valley Power, the City of Santa Clara’s electric utility, seeks a motivated, customer-focused Key Customer Representative to manage strategic accounts and serve as the primary contact for some of Silicon Valley’s largest commercial and industrial customers.

You will build strong relationships, work with engineering, operations and customer service teams, and advocate for customer needs while balancing utility requirements.