Strategic Key-Account Experience Lead

XP Power; San Jose (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

XP Power is seeking a Senior Customer Experience Manager in San Jose, CA to support a key account within a cross-functional team including Field Sales, Engineering, Quality, Production, and Shipping. The role focuses on delivering high-quality service, managing complex programs, and maintaining accurate account data.

Ideal candidates bring semiconductor industry experience, exceptional organization, and strong communication skills to coordinate consignment and inventory management, while driving

Qualifications

• Exceptional organizational skills; ability to manage multiple priorities and deadlines.
• Experience in the semiconductor industry or a similar technical/manufacturing environment preferred.
• Experience with consignment, inventory management, customer portals or similar key-account support programs preferred.
• Excellent verbal and written communication; ability to communicate clearly with customers and internal stakeholders.
• Strong problem-solving skills; sound judgment resolving customer issues or escalating concerns.

Responsibilities

• Serve as a primary customer support contact for the assigned key account; ensure timely responses to inquiries, RFQs, order updates and RMA requests.
• Partner with Field Sales to nurture relationships and drive opportunities through the sales and order process.
• Manage quotes, order entry, open orders, customer requests and returns using SAP and other internal systems.
• Support consignment and inventory programs; track on-hand inventory, min/max, and replenishment; communicate updates to stakeholders.
• Maintain accurate customer information, forecasts and account activity in Salesforce and related tools.
• Collaborate with Engineering, Quality, Production, Accounting and Shipping to address customer needs on time.
• Prioritize multiple requests in a fast-paced environment while maintaining professionalism.

Skills

Organizational skills

Semiconductor exp

Customer focus

Communication

Problem solving

Team player

Self-motivated

Adaptability

Customer portals

Microsoft Office

Tools

SAP

Salesforce

Microsoft Office

Job description

XP Power is seeking a Senior Customer Experience Manager in San Jose, CA to support a key account within a cross-functional team including Field Sales, Engineering, Quality, Production, and Shipping. The role focuses on delivering high-quality service, managing complex programs, and maintaining accurate account data.

Ideal candidates bring semiconductor industry experience, exceptional organization, and strong communication skills to coordinate consignment and inventory management, while driving