Strategic Key Accounts Advisor

City-of-Santa-Clara-2; Santa Clara (CA); On-site; USD 123,000 - 157,000; Full time

Job summary

Silicon Valley Power (SVP) is seeking a proactive Key Customer Representative to manage major commercial and industrial accounts in Santa Clara. You will be the trusted advisor and primary contact, coordinating with engineering, operations, and city departments to address energy needs and deliver tailored solutions.

The role requires strong communication, strategic relationship building, and the ability to balance customer priorities with utility operations, including availability for emergency

Qualifications

• Bachelor's degree in engineering, economics, business administration, environmental studies, or a closely related field.
• Three (3) years of progressively responsible experience in a utility or business organization where work responsibilities included project management, public affairs, and/or customer service.
• Seven (7) years of progressively responsible experience may substitute for the bachelor’s degree; a master's degree may substitute for one year of experience.

Responsibilities

• Serve as the primary point of contact for assigned key accounts and advise customers on energy solutions.
• Collaborate with SVP's engineering, operations, customer service, and other teams to coordinate services.
• Build strong relationships to gain insights into customer businesses and identify opportunities to deliver solutions.
• Balance customer priorities with utility needs and maintain trust through responsive support.

Skills

Customer service

Public affairs

Project management

Education

Bachelor's degree in engineering, economics, business administration, environmental studies, or related field

Job description

Silicon Valley Power (SVP) is seeking a proactive Key Customer Representative to manage major commercial and industrial accounts in Santa Clara. You will be the trusted advisor and primary contact, coordinating with engineering, operations, and city departments to address energy needs and deliver tailored solutions.

The role requires strong communication, strategic relationship building, and the ability to balance customer priorities with utility operations, including availability for emergency