Strategic Key Accounts Manager - Utilities & Energy Solutions

PPL Corporation; Wilkes-Barre (Luzerne County); On-site; USD 90,000 - 120,000; Full time

Job summary

PPL Electric Utilities, part of PPL Corporation, seeks a Key Accounts liaison to serve major industrial and commercial customers, handling business and operational matters related to electricity costs, rate cases, load and energy management, and tariffs.

The role focuses on building trusted relationships, providing a single point of contact, coordinating with internal teams, and ensuring timely insights on customer plans and regulatory changes.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Five years’ experience directly working with external customers in a sales, marketing, or account management function.

Responsibilities

• Develop and sustain an effective relationship with assigned accounts that earns the trust and confidence of Key Accounts regarding how the electricity provided by PPL EU impacts their business.
• Provide a single point of contact for assigned Key Accounts to communicate with PPL EU on all electricity and service-related issues, being available beyond routine business hours to address service concerns.
• Collaborate with PPL's internal resources to ensure Key Accounts' needs for service and information from PPL are met in an effective, efficient, and timely manner.
• Provide PPL EU with accurate and timely intelligence regarding Key Accounts' plans related to energy consumption, opinions about rate options and tariffs, service needs, and overall opinion about PPL. Key Account load data will be particularly important for PPL EU's planning purposes.
• Effectively balance the diverse needs of Key Accounts so that the end result is a consistently high level of communication, service, and satisfaction to Key Accounts and highly reliable and timely intelligence to PPL functions.
• Maintain up-to-date knowledge about issues, rates, and service requirements and broker timely and effective responses to Key Accounts issues and questions about electric service and related economic issues.
• Engage Key Accounts proactively to convey information or suggest improvements that benefit PPL EU and/or the Key Accounts.
• Represent PPL EU at industry trade shows and public speaking engagements.
• Maintain physical presence in the office/on-site to engage in face-to-face interaction and coordination of work.
• May be assigned an Electric Utilities emergency and storm role that may require work after-hours during storms and other emergencies.
• All positions requiring driving are included as safety sensitive.

Skills

Relationship management

Account management

Customer communication

Sales

Education

Bachelor’s Degree or equivalent experience

Job description

PPL Electric Utilities, part of PPL Corporation, seeks a Key Accounts liaison to serve major industrial and commercial customers, handling business and operational matters related to electricity costs, rate cases, load and energy management, and tariffs.

The role focuses on building trusted relationships, providing a single point of contact, coordinating with internal teams, and ensuring timely insights on customer plans and regulatory changes.