Strategic IT Success Partner

Internetwork Expert

United States

Hybrid

USD 90,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Family Leave (Maternity, Paternity)

Training & Development

Work From Home

Free Food & Snacks

Wellness Resources

Job summary

Pixel Machinery, a Boston-based technology consultancy, seeks a Technical Account Manager to own and strengthen client relationships while serving as a trusted technical advisor. You will partner with clients to understand their IT environments, business goals, and challenges—ensuring maximum value from Pixel Machinery's services.

This hybrid role blends customer success with technical expertise in IT systems, SaaS, and automation.

Qualifications

5+ years of experience in a Customer Success, Technical Account Management, or IT Consulting role (MSP experience strongly preferred).
Strong technical foundation with experience across MacOS, Windows OS, networking, SaaS platforms (Microsoft 365, Google Workspace, Okta, JAMF, JumpCloud, etc.).
Ability to translate technical solutions into business value for non-technical stakeholders.
Proven success managing client relationships, increasing retention, and driving customer satisfaction.
Exceptional communication, presentation, and stakeholder management skills.
Certifications such as CompTIA A+, Okta Administrator, or similar are a plus.

Responsibilities

Serve as the primary point of contact for a portfolio of clients, building long-term, trusted relationships.
Partner with client leadership and stakeholders to align IT strategy with business objectives.
Support renewal and retention efforts by ensuring client satisfaction and demonstrating ROI.
Proactively identify and define opportunities to increase client revenue through expanded service and software offerings.
Act as a technical SME, advising on IT infrastructure, SaaS apps, security, and automation best practices.
Conduct regular check-ins, quarterly business reviews, and success planning sessions with clients.
Proactively identify opportunities to expand client value through process improvements and tech enhancements.
Coordinate with internal technical teams to ensure successful delivery of services and resolution of escalated issues.
Lead client onboarding and training for new systems or tools when applicable.
Develop and maintain client-facing documentation, playbooks, and best practices.
Gather and analyze client feedback to drive continuous service improvement.