Hybrid Technical Account Manager: IT & SaaS Success

Internetwork Expert; Boston (MA); Hybrid; USD 85,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

401k / Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Training & Development

Work From Home

Free Food & Snacks

Wellness Resources

Job summary

Pixel Machinery, a Boston-based technology consultancy, seeks a Technical Account Manager to own client relationships and act as a trusted technical advisor.

You will partner with clients to understand IT environments, business goals, and challenges, ensuring maximum value from Pixel Machinery’s services. This hybrid role blends strategic customer success with technical expertise in IT systems, SaaS, and automation.

Qualifications

• 5+ years of experience in a Customer Success, Technical Account Management, or IT Consulting role (MSP experience strongly preferred).
• Strong technical foundation across MacOS, Windows OS, networking, SaaS platforms (Microsoft 365, Google Workspace, Okta, JAMF, JumpCloud, etc.).
• Ability to translate technical solutions into business value for non-technical stakeholders.
• Proven success managing client relationships, increasing retention, and driving customer satisfaction.
• Exceptional communication, presentation, and stakeholder management skills.
• Certifications such as CompTIA A+, Okta Administrator, or similar are a plus.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients, building long-term, trusted relationships.
• Partner with client leadership and stakeholders to align IT strategy with business objectives.
• Support renewal and retention efforts by ensuring client satisfaction and demonstrating ROI.
• Proactively identify opportunities to increase client revenue through expanded service and software offerings, including leading related initiatives.
• Act as a technical SME, advising on IT infrastructure, SaaS apps, security, and automation.
• Conduct regular check-ins, quarterly business reviews, and success planning sessions with clients.
• Coordinate with internal technical teams to ensure successful delivery of services and resolution of escalated issues.
• Lead client onboarding and training for new systems or tools.
• Develop and maintain client-facing documentation, playbooks, and best practices.
• Gather and analyze client feedback to drive continuous service improvement.

Skills

Customer Success

Technical Account Management

IT Consulting

Stakeholder Management

Communication

SaaS expertise

Client Relationship Management

Tools

MacOS

Windows OS

Networking

Microsoft 365

Google Workspace

Okta

JAMF

JumpCloud

Job description

Pixel Machinery, a Boston-based technology consultancy, seeks a Technical Account Manager to own client relationships and act as a trusted technical advisor.

You will partner with clients to understand IT environments, business goals, and challenges, ensuring maximum value from Pixel Machinery’s services. This hybrid role blends strategic customer success with technical expertise in IT systems, SaaS, and automation.