Strategic IT Solutions Manager – Customer Growth

SHI International Corp.; Bethlehem (Northampton County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Flexible spending

Job summary

SHI International Corp. is looking for a Client Solutions Manager in Northampton County, Bethlehem. In this role, you will be the primary customer contact for IT solutions, focusing on building strong relationships with clients while driving the adoption and growth of SHI solutions. Responsibilities include managing customer orders and maintenance renewals, facilitating communication across teams, and addressing customer concerns. The estimated annual pay ranges from $40,000 to $55,000 with benefits including medical, vision, dental, 401K, and flexible spending.

Qualifications

• Proven customer solutions experience, preferably in the IT industry.
• Customer Service experience in a corporate setting or comparable work experience preferred.

Responsibilities

• Act as the dedicated customer point of contact for focused IT solutions.
• Drive SHI solutions adoption and growth.
• Manage the customer ordering process and updates.
• Handle problem resolution and customer concerns.

Skills

Understanding of business operations and strategy

Experience building and maintaining professional relationships

Proficiency in customer outreach

Experience in a fast-paced environment

Discretion in business decisions

Education

Completed Bachelor's Degree

Job description

SHI International Corp. is looking for a Client Solutions Manager in Northampton County, Bethlehem. In this role, you will be the primary customer contact for IT solutions, focusing on building strong relationships with clients while driving the adoption and growth of SHI solutions. Responsibilities include managing customer orders and maintenance renewals, facilitating communication across teams, and addressing customer concerns. The estimated annual pay ranges from $40,000 to $55,000 with benefits including medical, vision, dental, 401K, and flexible spending.