Client Solutions Manager

SHI International Corp.; New Jersey; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401K

Flexible Spending

Job summary

SHI International Corp. is hiring a Client Solutions Manager in New Jersey. This position serves as the primary customer contact for IT solutions, aiming to foster lasting partnerships with clients and effectively manage their needs. Responsibilities include driving the adoption of SHI's solutions, managing renewals, and collaborating across internal teams.

The ideal candidate will possess a Bachelor's degree and relevant customer service experience, preferably within the IT industry. The role offers estimated annual compensation around $50,000 along with comprehensive benefits.

Qualifications

• Understanding of business operations and strategy.
• Experience building and maintaining professional relationships.
• Proficiency in customer outreach and delivering tailored solutions.

Responsibilities

• Serve as primary customer contact for IT solutions.
• Drive adoption of SHI solutions with customers.
• Manage customer renewals and order processing.

Skills

Business Acumen

Collaboration

Communication

Customer Service

Interpersonal Skills

Education

Completed Bachelor's Degree

Job description

Client Solutions Manager

This role serves as the primary customer contact for IT solutions, fostering relationships with clients, internal departments, and OEM sales teams. Responsibilities include driving adoption of SHI solutions through scheduled meetings, competitive pricing proposals, proactive engagement, managing customer renewals, order processing, and collaboration across teams.

Key Responsibilities

• Act as the dedicated customer point of contact for focused IT solutions.
• Forge strong relationships with customers, internal SHI departments, and OEM sales teams.
• Drive SHI solutions adoption and growth through recurring scheduled meetings, proactive identification of new SHI solutions offerings, and proposing competitive pricing for all offerings.
• Research, position, and present comprehensive pricing quotes based on dedicated customer requirements, including new hardware, software, and associated services.
• Propose competitive pricing quotes for SHI Solutions and finalize new IT solutions within current accounts.
• Actively manage customer maintenance and support renewals through customer engagement, focusing on expanding the business relationship.
• Manage the customer ordering process, ensure swift and accurate entry of purchase orders, and provide timely updates to customers and all relevant parties.
• Actively participate in assigned training and team meetings to stay updated on focused IT solutions.
• Collaborate with Outside Sales, customers, vendors, and internal teams through conference and team calls.
• Handle problem resolution by managing product returns, invoicing questions, and customer concerns.

Behaviors & Competencies

• Business Acumen
• Collaboration
• Communication
• Customer Service
• Discretion
• Initiative
• Interpersonal Skills
• Judgement
• Organization
• Strategic Thinking
• Time Management

Skill Level Requirements

• Understanding of business operations and strategy - Basic
• Experience building and maintaining professional relationships with both internal and external stakeholders - Basic
• Proficiency in customer outreach and delivering tailored customer service solutions - Basic
• Experience working in a fast-paced, collaborative environment - Basic
• Experience using discretion to independently facilitate business decisions in response to customers - Basic

Other Requirements

• Completed Bachelor's Degree and relevant Customer Service experience, OR Customer Service experience in a corporate setting or comparable work experience preferred
• Proven customer solutions experience, preferably in the IT industry

Compensation & Benefits

Estimated annual pay range $50,000 including base salary and commission. Benefits may include medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status