Strategic IT Sales & Account Leader (Hybrid)

Amadeus; Florida; Hybrid; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

Amadeus is hiring a Sales & Account Manager Senior Representative to shape and drive a global IT solution sales strategy within the travel tech sector. The role emphasizes building robust ADPs, aligning cross-functional teams, and maintaining strong senior-stakeholder relationships to deliver sustained growth.

The position requires collaboration with Customer Success Managers and Pre-Sales, leading workshops and product demonstrations, and guiding contracts through renewals.

Qualifikationen

• Significant experience in commercial leadership roles, or equivalent capabilities, across IT solution sales, marketing, account management, or project management.

Aufgaben

• Develop and implement strategies and plans that support key business goals and a reliable sales pipeline in information technology (IT).
• Set clear objectives across short-, mid-, and long-term horizons for customer engagement, commercial growth, solution adoption, and marketing.
• Create and maintain an Account Development Plan (ADP) aligned with cross-functional partners and synchronized with the Customer Success Plan.
• Share insights on customer needs, market trends, challenges, and competitive developments with internal teams.
• Support and guide global team members, including Account Managers and CSMs.
• Provide input to Product Marketing Management (PMM) to help shape customer-focused solutions.
• Build relationships with senior customer stakeholders to assess new business opportunities.
• Initiate collaborative pre-sales activities such as solution workshops and product demonstrations.
• Work with internal teams to update contracts accurately and lead acquisition and renewal processes.
• Coordinate customer requests with timely follow-up and clear communication.
• Support effective use of Amadeus technology and promote achievement of performance and service goals.
• Share product and solution updates with customers in partnership with the CSM team.
• Partner with CSMs and pre-Sales to retain and grow the IT solution portfolio.
• Facilitate business reviews, executive meetings, and joint marketing engagements to align priorities and encourage value creation.
• Foster effective collaboration with internal teams to support high-quality service delivery.
• Contribute to process improvements and organizational development efforts.
• Organize regular account team meetings to track ADP progress and align next steps.
• Manage sales processes and maintain accurate customer data in Salesforce.
• Escalate customer issues, including billing matters, and contribute to product lifecycle discussions.

Jobbeschreibung

Amadeus is hiring a Sales & Account Manager Senior Representative to shape and drive a global IT solution sales strategy within the travel tech sector. The role emphasizes building robust ADPs, aligning cross-functional teams, and maintaining strong senior-stakeholder relationships to deliver sustained growth.

The position requires collaboration with Customer Success Managers and Pre-Sales, leading workshops and product demonstrations, and guiding contracts through renewals.