Strategic IT Account Manager | Hybrid (Dallas)

Ntiva, Inc.; Dallas (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k + company-matched 4%

PTO + Holidays + Volunteer Time Off

Education Reimbursement Program

Employee Referral Program

Job summary

Ntiva, Inc. is seeking an Account Manager for the South Central Market to act as a trusted advisor to business clients, driving satisfaction, retention and revenue growth.

You’ll align technology roadmaps with business goals, lead renewals, and coordinate with finance and the service team in a hybrid Dallas–Fort Worth setting. You’ll manage a substantial client portfolio, collaborate with solution architects, and work across departments to ensure successful projects and timely invoicing, with

Qualifications

• 2-5 years of Client Services/Client facing experience in IT/MSP industry.
• Experience working in a cross functional team.
• Superior people skills; client service oriented.
• Ability to communicate with various departments to obtain information.
• Ability to work under pressure with a professional demeanor.
• Strong problem-solving capabilities and highly organized.

Responsibilities

• Manage approximately $2M in yearly recurring revenue.
• Identify and close opportunities to achieve quarterly sales goals.
• Hold meetings with clients to discuss strategy, budgets, and roadmaps.
• Communicate new product and service offerings to clients.
• Manage renewals and assess opportunities to add services.
• On-board new clients with the business development team.
• Collaborate with solution architect team to scope projects.
• Identify at-risk clients and develop retention strategies.
• Review client invoices monthly with Finance.
• Engage with clients with 60+ day past due balances.

Skills

Client Services

Cross-functional teamwork

Communication skills

Time management

Problem solving

Organizational skills

Education

Bachelor's Degree in Computer Science / IT or relevant field

Tools

ConnectWise

Job description

Ntiva, Inc. is seeking an Account Manager for the South Central Market to act as a trusted advisor to business clients, driving satisfaction, retention and revenue growth.

You’ll align technology roadmaps with business goals, lead renewals, and coordinate with finance and the service team in a hybrid Dallas–Fort Worth setting. You’ll manage a substantial client portfolio, collaborate with solution architects, and work across departments to ensure successful projects and timely invoicing, with