Strategic IT Account Manager (Hybrid)

Onsite Computing, Inc.; Corona (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work environment

Vacation paid time off

Paid sick time

401k with company matching

Medical and Dental Insurance

Cellphone reimbursement

Holiday paid time off

Growth opportunities

Job summary

Onsite Computing, Inc. in Corona, CA, is seeking an IT Technical Account Manager to nurture client relationships, drive renewals, and identify expansion opportunities. You will partner with technical teams and business stakeholders to maximize value from the IT partnership.

You’ll serve as the main contact for assigned accounts, coordinating with Solution Architects, Project Managers, and Security specialists in a small team environment with hybrid work options.

Qualifications

• 2+ years' experience in account management, customer success, sales support, or client services (MSP preferred).
• Experience in managed IT services, IT consulting, or technology sales.
• Solid understanding of IT services, cybersecurity, cloud, and compliance.
• Strong communication and relationship building skills.
• Highly organized with strong follow up and attention to detail.
• Professional, reliable, and client focused.
• Ability to work independently and as part of a team.
• Comfortable working with small to mid-sized business clients.
• Knowledge of the ITIL 4 Framework.
• Experience working with CRM systems (HubSpot, Salesforce, etc).
• Experience working with Ticketing systems, Document Management, and RMM Tools (Autotask, Datto, IT Glue, etc.).

Responsibilities

• Serve as the main point of contact for assigned client accounts
• Build strong, long-term relationships with business owners, executives, and internal IT teams
• Conduct regular check-in calls, site visits, and quarterly business reviews
• Coordinate with internal technical teams to ensure client needs are met
• Help manage renewals, contract changes, and service plan adjustments
• Identify opportunities for additional services, projects, or upgrades
• Assist with onboarding new clients and supporting transitions
• Attend client meetings and local business events representing Onsite Computing
• Collaborate with Solution Architects, Project Managers, and Security specialist to help draft scopes of work and align goals and milestones to business needs.
• Support other business needs as required in a small team environment

Skills

Communication

Relationship building

Organization

Independent & team work

Client-focused

Education

ITIL 4 Foundation

CAM Certification

CCSM Certification

Tools

HubSpot

Salesforce

Autotask

Datto

IT Glue

Job description

Onsite Computing, Inc. in Corona, CA, is seeking an IT Technical Account Manager to nurture client relationships, drive renewals, and identify expansion opportunities. You will partner with technical teams and business stakeholders to maximize value from the IT partnership.

You’ll serve as the main contact for assigned accounts, coordinating with Solution Architects, Project Managers, and Security specialists in a small team environment with hybrid work options.