Strategic IT Account Manager

DOCUmation; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

DOCUmation in San Antonio seeks an IT Account Manager to align client technology with business strategy. You will engage with business owners and managers, assess needs, and advise on solutions while delivering on time.

The role covers on-site and remote support, quarterly reviews, and ongoing education to stay ahead of technology trends. Strong communication and relationship-building are essential to maintain client satisfaction and drive long-term success.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Experience with computers and networks; strong written and verbal communication.
• Analytical thinking, problem solving, time management and attention to detail.

Responsibilities

• Follow operating procedures as detailed in the DOCUmation Manual.
• Conduct Quarterly Business Reviews & Best Practices Assessments.
• Discuss Quarterly Business Reviews and Best Practices Assessment with customers to provide input and suggestions.
• Help customers with technology decisions to achieve their short and long-term business goals.
• Review project plans and complete project reviews.
• Provide timely verbal and written communications as required by clients, vendors, and staff.
• Ensure a high level of customer satisfaction.
• Continue to improve technical and customer service skills through continuing education and certifications.
• Build lasting relationships with the operations/technical staff for each client.
• Ensure all documentation is properly maintained and updated in a timely manner.
• Assist sales personnel with written and verbal responses to technical questions.
• Perform proof of concepts with customers to find optimal solution designs.
• Educate prospective clients on the advantages and implementation strategies of proposed solutions.
• Other duties as assigned.

Skills

Customer service

Relationship building

Technical consulting

Communication skills

Prioritization

Education

Bachelor’s Degree or equivalent

Job description

DOCUmation in San Antonio seeks an IT Account Manager to align client technology with business strategy. You will engage with business owners and managers, assess needs, and advise on solutions while delivering on time.

The role covers on-site and remote support, quarterly reviews, and ongoing education to stay ahead of technology trends. Strong communication and relationship-building are essential to maintain client satisfaction and drive long-term success.