Hybrid Cloud IT Client Success Manager

Interlaced; San Diego (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical Vision Dental

Holiday pay

Volunteer days

Vacation & Sick time

401k matching

Cell phone reimbursement

Wellness reimbursements

Fuel reimbursement

Peer-to-peer bonus

Job summary

Interlaced is hiring a full-time hybrid Client Success Manager in the San Diego area. You will lead post-sales onboarding, manage ongoing client relationships, and coordinate across teams to ensure contracts renew and clients hit their technology goals.

You’ll work 3 days in the office and 2 remotely, with a structured environment and a focus on excellence in communication, problem solving, and proactive account growth. OTE ranges $75,000–$95,000 DOE.

Qualifications

• Highly organized and detail-oriented
• Interpersonal communications
• Client relations and satisfaction
• Task and project management
• Cross-departmental collaboration
• Consultative and advisory relationships
• Contract negotiation
• Revenue management and growth
• AI fluency

Responsibilities

• Plan and attend client recurring meetings, including QBRs and roadmap reviews
• Identify and propose Interlaced services/products to support client IT solutions
• Be a trusted client advisor with knowledge of client tech stacks
• Ensure high client retention and satisfaction
• Manage client communications and elevate issues internally
• Proactively resolve service or delivery concerns
• Monitor billing and user counts for discrepancies
• Act as client advocate and guide internal teams on client needs
• Handle contract negotiations and renewals
• Exemplify Interlaced’s core values

Skills

Organization

Communication

Client relations

Task mgmt

Project mgmt

Cross-functional

Consultative selling

Negotiation

Revenue growth

AI fluency

Job description

Interlaced is hiring a full-time hybrid Client Success Manager in the San Diego area. You will lead post-sales onboarding, manage ongoing client relationships, and coordinate across teams to ensure contracts renew and clients hit their technology goals.

You’ll work 3 days in the office and 2 remotely, with a structured environment and a focus on excellence in communication, problem solving, and proactive account growth. OTE ranges $75,000–$95,000 DOE.