Strategic IT Account Manager for MSP Solutions

Aldridge; Monroe (LA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Incentive plan

401(k) matching

4 weeks paid time off

Ongoing training & development

Free snacks & beverages

Job summary

Aldridge seeks a motivated Technical Account Manager to strengthen client relationships and drive successful outcomes for a portfolio of accounts. You will coordinate with the delivery team, prepare updates and reviews, and translate client feedback into actionable next steps with internal teams.

Expect collaboration across vCIOs and roadmap planning, with up to 20% travel. This mid-level role focuses on maintaining proactive communication, performance visibility, and a strategic partnership

Qualifications

• 3-5+ years of experience in IT, preferably in a Managed Services environment.
• Familiarity with IT infrastructure concepts (cloud, servers, backup, networking).
• Strong organizational skills, with ability to manage multiple accounts across various stages.

Responsibilities

• Lead client relationship management for assigned accounts and ensure timely communication.
• Monitor account health and provide updates, risks, and opportunities.
• Coordinate service requests, staff coordination, escalation and approvals.
• Prepare and lead Update and Planning Meetings and contribute to BRs.
• Identify roadmap opportunities and surface recurring or project-based needs for Aldridge solutions.

Skills

IT infrastructure

Cloud

Servers

Backup

Networking

Relationship management

Job description

Aldridge seeks a motivated Technical Account Manager to strengthen client relationships and drive successful outcomes for a portfolio of accounts. You will coordinate with the delivery team, prepare updates and reviews, and translate client feedback into actionable next steps with internal teams.

Expect collaboration across vCIOs and roadmap planning, with up to 20% travel. This mid-level role focuses on maintaining proactive communication, performance visibility, and a strategic partnership