IT Infrastructure & Projects Engineer

DOCUmation; San Antonio (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

DOCUmation is seeking an experienced IT Project Engineer to analyze and resolve escalated client hardware and software issues and design robust server infrastructures for new customers. The role is based in San Antonio and reports to the IT Service Delivery Manager.

Key responsibilities include server troubleshooting, network equipment management, backup/DR, on-boarding, and project planning. Requires 7+ years in AD, network/server/desktop support and relevant certifications.

Qualifications

• 7+ years managing Active Directory in an enterprise environment.
• 7+ years Network, Server, and Desktop support in an enterprise environment.
• Microsoft certifications and Application Platform experience.
• Cisco, Microsoft, Hyper-V and VMware certifications preferred.
• Excellent interpersonal, verbal, and written communication with executives, managers, and SMEs.

Responsibilities

• Server troubleshooting, installations & migrations.
• Switch and Router installation & management.
• Backup systems installation, management, and DR replication.
• Escalated Technical Support.
• Customer on-boarding/Project planning.
• Software management.
• Configuration/change management.
• Patch management & Troubleshooting.
• Vendor management for troubleshooting purposes.
• Documentation of technical information.
• Mentor team members on technical issues.
• Must be flexible with O.T. and shift changes.

Skills

Active Directory

Network support

Server support

Documentation

Mentoring

Communication

Server design

Virtualization

Certification knowledge

Education

Bachelor's degree in Computer Science/IT or related field

CompTIA Network+

Security+

MCSE Server Infrastructure (Preferred)

Datto (Preferred)

FortiGate (Preferred)

CCNA (Certification)

Tools

VMware

Hyper-V

Cisco

Datto

FortiGate

Job description

DOCUmation is seeking an experienced IT Project Engineer to analyze and resolve escalated client hardware and software issues and design robust server infrastructures for new customers. The role is based in San Antonio and reports to the IT Service Delivery Manager.

Key responsibilities include server troubleshooting, network equipment management, backup/DR, on-boarding, and project planning. Requires 7+ years in AD, network/server/desktop support and relevant certifications.