Strategic IT Accounts Lead — Client Success & Growth

Integris; Connecticut; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Retirement Plan

Minimum 4 Weeks PTO

Birthday PTO

Paid Holidays

Paid Time Off for Volunteering

Disability Insurance

Life Insurance

Supplemental Insurance

Employee Assistance Program

Job summary

Integris is seeking a Strategic Account Advisor to manage key client relationships and deliver strategic IT consulting to improve experience, productivity, and security. You will work with the technical team to analyze solutions, align spending with budgets, and drive service excellence.

Ideal candidates bring 3–4 years in customer success or account management, strong communication, and a focus on de-escalation and ownership. This role supports national growth in a dynamic MSP environment.

Qualifications

• 3-4 years of experience in customer success or account management.
• Experience in an IT/MSP environment preferred.
• Excellent written and verbal interpersonal communication skills.
• Ability to promote a positive company image during tense moments.
• Understanding of computer hardware, software, and common network concepts including cloud computing.

Responsibilities

• Serve as the primary relationship manager for Integris' clients and foster trust.
• Provide strategic consultative services to improve IT experience, productivity, and security.
• Facilitate strategic reviews to align technology strategy with budgets and metrics.
• Conduct risk assessments and manage client satisfaction within the success team.
• Oversee client communications, updates, and VIP interactions.
• Collaborate with the technical team to analyze operations and recommend changes.
• Promote revenue growth by aligning products with client needs.
• Monitor market trends and position Integris' offerings accordingly.
• Ensure accurate quotes aligned with forecasting and goals.
• Document all work and client data in ConnectWise; meet KPIs.

Skills

Customer success

Account management

Cross-sell upsell

Communication

De-escalation

Time management

Attention to detail

Networking concepts

Tools

ConnectWise

Job description

Integris is seeking a Strategic Account Advisor to manage key client relationships and deliver strategic IT consulting to improve experience, productivity, and security. You will work with the technical team to analyze solutions, align spending with budgets, and drive service excellence.

Ideal candidates bring 3–4 years in customer success or account management, strong communication, and a focus on de-escalation and ownership. This role supports national growth in a dynamic MSP environment.