Strategic ISP & MDU Account Manager

SBA Communications; Missouri; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

RSU program

401K match

Employee stock purchase plan

Health concierge

Paid time off

Tuition reimbursement

Wellness reimbursement

Job summary

SBA Communications in the United States is seeking a Customer Success Representative to build and maintain strong relationships with customers and partners, ensuring seamless integration of Managed WiFi, DAS, and Fiber deployment services.

You will serve as the primary contact for clients, driving satisfaction and renewal, coordinating onboarding with property owners, SBA construction teams, and ISP partners, and advocating for customers to help grow opportunities within the SBA ecosystem.

Qualifications

• 3–5 years of experience in customer success, account management, or client services.
• 3–5 years of experience in the telecommunications industry, with exposure to Multi-Family segment preferred.
• Excellent verbal and written communication skills with the ability to engage effectively at all levels.
• Strong interpersonal skills and demonstrated ability to build lasting professional relationships.
• Proven problem-solving and conflict resolution abilities in fast-paced, customer-facing environments.

Responsibilities

• Ensure seamless onboarding for services related to Managed WiFi, DAS, and Fiber deployment.
• Coordinate onboarding activities with property owners, SBA teams, and ISP partners.
• Develop and maintain onboarding documentation, timelines, and status reports.
• Build and sustain relationships with stakeholders to drive collaboration and satisfaction.
• Serve as primary contact and escalation point for assigned customer accounts.
• Advocate for customers internally by escalating tickets and overseeing ISP partner performance.
• Conduct regular business reviews and proactive check-ins to assess satisfaction and growth opportunities.
• Oversee customer agreements to ensure ongoing compliance with terms.
• Process customer change orders accurately and timely.
• Assist in AR collection escalation to support finance operations.
• Facilitate meetings to keep customers updated on deployment progress.
• Maintain project trackers to monitor milestones and deliverables.
• Identify and communicate risks or delays to relevant stakeholders.
• Assist in direct and indirect sales by leveraging partnerships.
• Ensure customer data is accurate in the CRM.
• Support sales in identifying upsell opportunities within accounts.

Skills

Customer success

Account management

Client services

Education

Bachelor's degree in Business/Finance/Marketing

Tools

CRM software

Job description

SBA Communications in the United States is seeking a Customer Success Representative to build and maintain strong relationships with customers and partners, ensuring seamless integration of Managed WiFi, DAS, and Fiber deployment services.

You will serve as the primary contact for clients, driving satisfaction and renewal, coordinating onboarding with property owners, SBA construction teams, and ISP partners, and advocating for customers to help grow opportunities within the SBA ecosystem.