Strategic Intermodal Account Manager

RXO, Inc.; Northbrook (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Health, dental, vision

Paid time off

Tuition reimbursement

EAP

Commuter benefits

Job summary

RXO, Inc. is seeking a Key Account Manager to serve as the primary contact and relationship manager for our top intermodal and drayage clients, ensuring seamless execution across complex supply chains.

You will collaborate with operations, procurement, and carrier partners to negotiate terms, grow existing accounts, and maintain shipment visibility and accuracy while upholding RXO standards. A Bachelor's degree and 1+ year of experience are required; 5+ years in logistics is preferred.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 1+ year of professional experience.

Responsibilities

• Serve as an advocate and liaison for RXO’s top intermodal and drayage clients, ensuring consistent communication, visibility, and overall customer satisfaction.
• Expand existing customer accounts through strategic relationship development and mode-specific solutions.
• Collaborate with operations, procurement, and carrier partners to secure competitive terms, including rate negotiations, capacity alignment, and specialized equipment needs (containers, chassis, rail, etc.).
• Maintain a strong understanding of intermodal and drayage networks, including port operations, rail providers, and inland distribution, to proactively meet client needs.
• Manage shipments cradle-to-grave, ensuring execution, milestone tracking, and issue resolution across port, rail, and final-mile delivery.
• Ensure the integrity of each shipment and the RXO brand by following standard processes and best practices.
• Update internal systems and tracking tools throughout the day to maintain accurate reporting, visibility, and performance metrics.
• Monitor billing accuracy, accessorials, and cost controls to ensure efficient and mutually beneficial operations.

Skills

1+ year professional experience

Education

Bachelor’s degree or equivalent related work or military experience

Job description

RXO, Inc. is seeking a Key Account Manager to serve as the primary contact and relationship manager for our top intermodal and drayage clients, ensuring seamless execution across complex supply chains.

You will collaborate with operations, procurement, and carrier partners to negotiate terms, grow existing accounts, and maintain shipment visibility and accuracy while upholding RXO standards. A Bachelor's degree and 1+ year of experience are required; 5+ years in logistics is preferred.