Key Account Manager

RXO, Inc.; Northbrook (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Health, dental, vision

Paid time off

Tuition reimbursement

EAP

Commuter benefits

Job summary

RXO, Inc. is seeking a Key Account Manager to serve as the primary contact and relationship manager for our top intermodal and drayage clients, ensuring seamless execution across complex supply chains.

You will collaborate with operations, procurement, and carrier partners to negotiate terms, grow existing accounts, and maintain shipment visibility and accuracy while upholding RXO standards. A Bachelor's degree and 1+ year of experience are required; 5+ years in logistics is preferred.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 1+ year of professional experience.

Responsibilities

• Serve as an advocate and liaison for RXO’s top intermodal and drayage clients, ensuring consistent communication, visibility, and overall customer satisfaction.
• Expand existing customer accounts through strategic relationship development and mode-specific solutions.
• Collaborate with operations, procurement, and carrier partners to secure competitive terms, including rate negotiations, capacity alignment, and specialized equipment needs (containers, chassis, rail, etc.).
• Maintain a strong understanding of intermodal and drayage networks, including port operations, rail providers, and inland distribution, to proactively meet client needs.
• Manage shipments cradle-to-grave, ensuring execution, milestone tracking, and issue resolution across port, rail, and final-mile delivery.
• Ensure the integrity of each shipment and the RXO brand by following standard processes and best practices.
• Update internal systems and tracking tools throughout the day to maintain accurate reporting, visibility, and performance metrics.
• Monitor billing accuracy, accessorials, and cost controls to ensure efficient and mutually beneficial operations.

Skills

1+ year professional experience

Education

Bachelor’s degree or equivalent related work or military experience

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $45,000 to $50,000 annually The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Key Account Manager at RXO, you’ll serve as the primary point of contact and relationship manager for our most important intermodal and drayage clients, ensuring seamless execution across complex supply chains.

What Your Day-to-day Will Look Like

• Serve as an advocate and liaison for RXO’s top intermodal and drayage clients, ensuring consistent communication, visibility, and overall customer satisfaction
• Expand existing customer accounts through strategic relationship development and mode-specific solutions
• Collaborate with operations, procurement, and carrier partners to secure competitive terms, including rate negotiations, capacity alignment, and specialized equipment needs (containers, chassis, rail, etc.)
• Maintain a strong understanding of intermodal and drayage networks, including port operations, rail providers, and inland distribution, to proactively meet client needs
• Manage shipments cradle-to-grave, ensuring execution, milestone tracking, and issue resolution across port, rail, and final-mile delivery
• Ensure the integrity of each shipment and the RXO brand by following standard processes and best practices
• Update internal systems and tracking tools throughout the day to maintain accurate reporting, visibility, and performance metrics
• Monitor billing accuracy, accessorials, and cost controls to ensure efficient and mutually beneficial operations

At a Minimum, You’ll Need

• Bachelor’s degree or equivalent related work or military experience
• 1+ year of professional experience

It’d Be Great If You Also Have

• 5+ years of experience in a transportation or logistics environment, preferably with intermodal and drayage exposure
• Strong understanding of port operations, rail networks, and containerized freight movement
• Excellent verbal and written communication skills

Our Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.