Key Account Manager

RXO; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Paid time off and company holidays

Job summary

RXO is seeking a Key Account Manager in Memphis, TN to manage client relationships for intermodal and drayage services. You'll be responsible for ensuring customer satisfaction, expanding accounts, and collaborating with operations for competitive logistics solutions.

The ideal candidate will have a Bachelor's degree, at least one year of experience, and preferably, five years in a transportation or logistics role. RXO offers comprehensive benefits including medical, dental, and 401(k) retirement plans.

Qualifications

• 1+ year of professional experience in a related role.
• Experience in transportation or logistics preferred.
• Strong understanding of port operations and rail networks.

Responsibilities

• Act as primary contact for top intermodal and drayage clients.
• Expand customer accounts and develop strategic relationships.
• Collaborate with operations and carrier partners for competitive terms.
• Manage shipments, ensuring visibility and execution.

Skills

Communication skills

Customer relationship management

Negotiation skills

Education

Bachelor's degree or equivalent experience

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Key Account Manager at RXO, you'll serve as the primary point of contact and relationship manager for our most important intermodal and drayage clients, ensuring seamless execution across complex supply chains.

What your day-to-day will look like:

• Serve as an advocate and liaison for RXO's top intermodal and drayage clients, ensuring consistent communication, visibility, and overall customer satisfaction
• Expand existing customer accounts through strategic relationship development and mode‑specific solutions
• Collaborate with operations, procurement, and carrier partners to secure competitive terms, including rate negotiations, capacity alignment, and specialized equipment needs (containers, chassis, rail, etc.)
• Maintain a strong understanding of intermodal and drayage networks, including port operations, rail providers, and inland distribution, to proactively meet client needs
• Manage shipments cradle‑to‑grave, ensuring execution, milestone tracking, and issue resolution across port, rail, and final‑mile delivery
• Ensure the integrity of each shipment and the RXO brand by following standard processes and best practices
• Update internal systems and tracking tools throughout the day to maintain accurate reporting, visibility, and performance metrics
• Monitor billing accuracy, accessorials, and cost controls to ensure efficient and mutually beneficial operations

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 1+ year of professional experience

It'd be great if you also have:

• 5+ years of experience in a transportation or logistics environment, preferably with intermodal and drayage exposure
• Strong understanding of port operations, rail networks, and containerized freight movement
• Excellent verbal and written communication skills

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre‑tax accounts to help streamline eligible expenses
• Company‑paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.