Strategic Intake & Payer Operations Lead

Mom's Meals; Ankeny (IA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

PTO, holidays & holiday of choice

401(k) match

Life insurance

Short-term disability

Health, dental & vision insurance

Maternity/paternity leave

Health savings account (HSA)

Flex spending accounts (FSA)

Job summary

Mom's Meals is seeking an experienced Intake Director to lead our client intake teams and drive efficient, compliant processing of referrals, eligibility verification, and service activations. You will oversee end-to-end intake operations, collaborate with payers, and ensure high-quality member experience.

The role emphasizes strategic governance, workflow optimization, and staff development, with a focus on HIPAA compliance and regulatory requirements across Medicare, Medicaid, and OAA programs.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Social Services, or related field.
• 5+ years' leadership experience in healthcare intake, care coordination, member services, or related field, including 3+ years managing teams
• Experience with Medicare, Medicaid, MCOs, health plans, or government-funded programs
• Advanced computer skills in Microsoft Office (Word/Excel/Outlook)
• Excellent verbal, telephone, and written communication skills
• Ability to multi-task and lead on multiple priorities
• Strong leadership, coaching, and process improvement skills
• Familiarity with HIPAA, CMS regulations, and healthcare compliance requirements

Responsibilities

• Direct and oversee all intake and enrollment activities from referral receipt through service activation
• Establish, maintain, and continuously improve intake processes, policies, and procedures
• Ensure accurate and timely processing of referrals from insurers, Medicaid, Medicare Advantage, and providers
• Monitor intake volumes and staffing to meet SLAs
• Develop escalation procedures for urgent referrals and complex cases
• Collaborate with operations, customer service, billing, and nutrition services teams

Skills

Leadership

Intake management

Healthcare operations

Payer experience

Compliance & HIPAA

Analytical skills

Communication skills

Microsoft Office

Project management

Team development

Education

Bachelor's degree (Healthcare Admin, etc.)

Tools

CRM systems

Care management systems

Intake management software

Job description

Mom's Meals is seeking an experienced Intake Director to lead our client intake teams and drive efficient, compliant processing of referrals, eligibility verification, and service activations. You will oversee end-to-end intake operations, collaborate with payers, and ensure high-quality member experience.

The role emphasizes strategic governance, workflow optimization, and staff development, with a focus on HIPAA compliance and regulatory requirements across Medicare, Medicaid, and OAA programs.