Home Health Intake Lead: Operations & Growth

Careringhealth; Richmond (VA); On-site; USD 60,000 - 95,000; Full time

Job summary

Careringhealth is seeking an Intake Lead for its growing Home Health business.

The role oversees the daily operations of centralized intake across multiple locations, ensuring timely and accurate processing of referrals and serving as the primary resource for intake staff, referral sources, branch leaders, and clinical teams to drive conversion and compliance with home health regulations and payer requirements.

Qualifications

• Minimum of three years of healthcare intake, admissions, scheduling, or related operational experience.
• Minimum of one year of leadership, supervisory, or lead experience preferred.
• Home health, hospice, or post-acute care experience strongly preferred.
• Experience with Medicare, Medicaid, and commercial insurance verification processes.

Responsibilities

• Lead daily intake operations for multiple home health locations and monitor referral pipelines for timely processing and conversion.
• Review referrals for completeness, payer eligibility, service availability, and compliance requirements.
• Coordinate with referral sources, physicians, hospitals, case managers, and internal teams to obtain necessary documentation.
• Ensure referrals are processed accurately and within established service-level expectations.
• Provide day-to-day guidance, coaching, and support to Intake Coordinators and Intake Specialists; assist with onboarding and training.
• Monitor workloads, identify opportunities for process improvement, and participate in performance management activities.
• Promote a customer-focused culture; resolve escalated referral or intake concerns and build relationships with stakeholders.
• Ensure intake processes comply with Medicare, Medicaid, and accreditation requirements; monitor KPIs and support audits.

Skills

Leadership

Intake Operations

Coaching

Relationship management

Education

High school diploma or equivalent

Associate's or Bachelor's degree in healthcare administration or related field

Job description

Careringhealth is seeking an Intake Lead for its growing Home Health business.

The role oversees the daily operations of centralized intake across multiple locations, ensuring timely and accurate processing of referrals and serving as the primary resource for intake staff, referral sources, branch leaders, and clinical teams to drive conversion and compliance with home health regulations and payer requirements.