Strategic Inside Sales Specialist – Growth & Accounts

AB Specialty Silicones; Waukegan (IL); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

AB Specialty Silicones is seeking a motivated Inside Sales Representative to manage and grow an assigned portfolio of customer accounts. The role emphasizes relationship building, identifying sales opportunities, preparing quotations, pricing communications, and coordinating with internal teams to ensure an exceptional customer experience.

The ideal candidate balances relationship management with sales execution, drives revenue growth, strengthens retention, and collaborates with Customer

Qualifications

• 2–3 years of experience in inside sales, account management, or related commercial role preferred.
• Associate or bachelor’s degree in business, sales, marketing, or related field preferred; equivalent education and experience will be considered.
• Experience in specialty chemicals, chemical distribution, manufacturing, or other technical B2B sales environment is a plus.
• Strong verbal and written communication skills.
• Demonstrated ability to build customer relationships, identify sales opportunities, and follow through on commitments.
• Strong organizational skills and ability to manage multiple accounts and competing priorities.
• Basic understanding of sales pricing, discounts, margins, and commercial calculations.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience with ERP systems, CRM platforms, or other sales management tools preferred.
• A proactive, dependable, and results-oriented approach to work.

Responsabilités

• Manage customer accounts: Develop and maintain relationships with assigned customers through proactive phone and email communication.
• Drive sales growth: Identify opportunities to increase sales through cross-selling, product expansion, and additional solutions.
• Develop sales opportunities: Engage customers to understand needs, follow up on quotations and samples, convert opportunities into sales.
• Manage quotations and pricing: Prepare quotations, maintain pricing records, communicate pricing changes, obtain approvals per guidelines.
• Monitor account performance: Track sales trends, purchasing patterns, and customer activity to identify growth opportunities.
• Coordinate customer requirements: Work with Customer Service, Account Managers, Technical Support, Supply Chain, Quality, and others to meet needs.
• Strengthen customer retention: Maintain regular contact, gather feedback, address concerns affecting relationships.
• Provide product information: Supply product documentation and coordinate requests for technical/safety/regulatory info.
• Maintain accurate records: Document interactions, quotations, pricing, and opportunities in Sage ERP and CRM tools.
• Support sales forecasting: Provide account-level trends and demand information to aid planning.
• Collaborate with the sales team: Partner with outside Account Managers and Sales leadership on development and initiatives.
• Promote continuous improvement: Identify opportunities to improve sales processes and cross-functional coordination.
• Safety and quality: Comply with policies and quality, safety, and environmental requirements.

Connaissances

Customer relationship building

Verbal & written communication

Organizational skills

Proactive & results-oriented

Formation

Associate or Bachelor's degree in business, sales, marketing, or related field

Outils

ERP systems

CRM platforms

Microsoft Office (Excel, Outlook)

Description du poste

AB Specialty Silicones is seeking a motivated Inside Sales Representative to manage and grow an assigned portfolio of customer accounts. The role emphasizes relationship building, identifying sales opportunities, preparing quotations, pricing communications, and coordinating with internal teams to ensure an exceptional customer experience.

The ideal candidate balances relationship management with sales execution, drives revenue growth, strengthens retention, and collaborates with Customer