Strategic Inside Sales Pro — Hybrid, Growth & Perks

pc/nametag, Inc.; Verona (WI); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

401(k) matching

Generous PTO

Gainshare Bonus Plan

Hybrid Environment

Growth Opportunities

Job summary

pc/nametag, Inc. in Verona, WI, is hiring an Inside Sales Specialist. You will manage day-to-day order flow for strategic accounts and collaborate with Business Development and Account Management to enhance service and revenue growth.

The role emphasizes upselling and cross-selling while maintaining strong customer relationships. Hybrid work with in-office days two days per week, after training, and a supportive, upbeat team culture.

Qualifications

• 3+ years of strong customer service experience, ideally in a contact center environment.
• Experience in managing large customer accounts.
• 1 year of soft sales experience.
• Strong attention to detail and time management skills.
• Comfortable working at your computer throughout the day.
• Proficient with Microsoft Office Suite, ERP order entry systems.
• Ability to type a minimum of 40 WPM.
• Strong work ethic and self-starter with the ability to manage multiple priorities.

Responsibilities

• Serve as the primary daily point of contact for assigned strategic customers and verticals, managing order execution, special pricing, and incentive programs with accuracy and urgency.
• Partner with Business Development and Account Management to support account strategy and provide proactive, high-quality service.
• Resolve order challenges, coordinating cross-functionally and escalating issues as needed.
• Address customer concerns and order-related issues quickly to protect and grow key relationships.
• Participate in strategic meetings to support growth initiatives for top accounts.
• Support revenue growth through product consultations, tradeshow lead engagement, and identifying upsell opportunities.
• Manage customer inquiries across channels, delivering exceptional service and cross-selling when appropriate.
• Contribute to team goals including revenue targets, service levels, and customer satisfaction metrics.

Skills

Customer service

Account management

Soft selling

Communication

Time management

Rapport building

Attention to detail

Multi-tasking

Professional demeanor

Tools

Microsoft Office Suite

ERP order entry systems

Typing 40 WPM

Job description

pc/nametag, Inc. in Verona, WI, is hiring an Inside Sales Specialist. You will manage day-to-day order flow for strategic accounts and collaborate with Business Development and Account Management to enhance service and revenue growth.

The role emphasizes upselling and cross-selling while maintaining strong customer relationships. Hybrid work with in-office days two days per week, after training, and a supportive, upbeat team culture.