Hybrid Inside Sales Specialist: Strategic Accounts Growth

pc/nametag; Many (LA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health & dental

11 paid holidays

401(k) match

Paid time off

Gainshare bonus

Hybrid environment

Growth opportunities

Job summary

pc/nametag, an Avery Products Corporation entity, is seeking an Inside Sales Specialist to support and grow our strategic customer accounts. You’ll own day-to-day order management and collaborate with Business Development and Account Management to deliver exceptional service and drive revenue.

Join a 90+ person team with a 5x Madison Top Workplaces award, and enjoy a hybrid environment, comprehensive benefits, and growth opportunities while helping clients through product consultations,

Qualifications

• 3+ years of strong customer service experience in a contact center environment.
• Experience in managing large customer accounts.
• 1 year of soft sales experience.
• Strong attention to detail and time management skills.
• Proficient with Microsoft Office Suite and ERP order entry systems.

Responsibilities

• Serve as the primary daily point of contact for assigned strategic customers and verticals, managing order execution, special pricing, and incentive programs with accuracy and urgency.
• Partner with Business Development and Account Management Representatives to support account strategy and ensure proactive, high-quality service.
• Take ownership of resolving order challenges, coordinating cross-functionally as needed, and escalating issues appropriately.
• Address customer concerns and order-related issues quickly and professionally to protect and strengthen key relationships.
• Participate in strategic meetings with sales team members to support growth initiatives for top accounts.
• Support revenue growth through product consultations, follow-ups, tradeshow lead engagement, and upsell opportunities.
• Manage customer inquiries across multiple channels, delivering exceptional service while incorporating cross-selling and up-selling when appropriate.
• Contribute to individual and team performance goals, including revenue targets, service levels, net promoter scores, and customer satisfaction metrics.

Skills

Customer service

Account management

Soft sales

Attention to detail

Typing speed

Time management

Communication skills

Multi-channel support

Tools

Microsoft Office Suite

ERP order entry

Job description

pc/nametag, an Avery Products Corporation entity, is seeking an Inside Sales Specialist to support and grow our strategic customer accounts. You’ll own day-to-day order management and collaborate with Business Development and Account Management to deliver exceptional service and drive revenue.

Join a 90+ person team with a 5x Madison Top Workplaces award, and enjoy a hybrid environment, comprehensive benefits, and growth opportunities while helping clients through product consultations,