Strategic Inside Sales & Customer Support Specialist

ASSA ABLOY Global Solutions; Austin (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Benefits & leave

Inclusive culture

Career development

Global organization

Flexible work arrangements

Job summary

ASSA ABLOY Global Solutions in Austin, TX is seeking an Inside Sales & Customer Support Representative to manage order‑related processes, quotes, and customer inquiries for the HID Textile Hospitality unit. You will coordinate with internal teams to ensure accurate orders and timely fulfillment, and support sales activities.

The ideal candidate has an associate or bachelor's degree, 3+ years in customer service or sales support, strong communication, proficiency with MS Office and ERP systems,

Qualifications

• Associate or bachelor’s degree required.
• 3+ years experience in customer service, order management, or sales support.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and ERP systems (Oracle, QuickBooks, SAP).
• CRM experience (SFDC, MS Dynamics 360).
• Ability to multitask in a fast-paced environment.
• Spanish language skills a plus.
• Hospitality industry experience a plus.
• Travel 0–10%.

Responsibilities

• Managing sales lead intake from lead to close, including prequalifying incoming leads and follow‑up outreach via phone and email.
• Preparing and delivering quotes, proforma invoices, and supporting documentation in a timely manner.
• Processing customer orders, validating purchase orders, and ensuring compliance with company policies.
• Coordinating with internal teams to ensure timely and accurate order fulfillment.
• Serving as a primary point of contact for customer inquiries regarding products, orders, and services, responding promptly and professionally.
• Collaborating with internal departments to resolve issues and provide necessary information.
• Managing shipping logistics, including scheduling, tracking, and ensuring timely delivery.
• Handling casino/reservations registrations, ensuring accuracy and customer satisfaction.
• Responding to customer requests related to documentation and general business information (e.g., W9s, banking details, equipment specifications).
• Supporting special projects as required to support the organization.

Skills

Strong communication

Multitasking

Customer service mindset

Team collaboration

Spanish language (plus)

Education

Associate or bachelor’s degree

Tools

Oracle

QuickBooks

SAP

SFDC

MS Dynamics 360

MS Office

Job description

ASSA ABLOY Global Solutions in Austin, TX is seeking an Inside Sales & Customer Support Representative to manage order‑related processes, quotes, and customer inquiries for the HID Textile Hospitality unit. You will coordinate with internal teams to ensure accurate orders and timely fulfillment, and support sales activities.

The ideal candidate has an associate or bachelor's degree, 3+ years in customer service or sales support, strong communication, proficiency with MS Office and ERP systems,