Inside Sales & Customer Support Representative

ASSA ABLOY Global Solutions; Austin (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Benefits & leave

Inclusive culture

Career development

Global organization

Flexible work arrangements

Job summary

ASSA ABLOY Global Solutions in Austin, TX is seeking an Inside Sales & Customer Support Representative to manage order‑related processes, quotes, and customer inquiries for the HID Textile Hospitality unit. You will coordinate with internal teams to ensure accurate orders and timely fulfillment, and support sales activities.

The ideal candidate has an associate or bachelor's degree, 3+ years in customer service or sales support, strong communication, proficiency with MS Office and ERP systems,

Qualifications

• Associate or bachelor’s degree required.
• 3+ years experience in customer service, order management, or sales support.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and ERP systems (Oracle, QuickBooks, SAP).
• CRM experience (SFDC, MS Dynamics 360).
• Ability to multitask in a fast-paced environment.
• Spanish language skills a plus.
• Hospitality industry experience a plus.
• Travel 0–10%.

Responsibilities

• Managing sales lead intake from lead to close, including prequalifying incoming leads and follow‑up outreach via phone and email.
• Preparing and delivering quotes, proforma invoices, and supporting documentation in a timely manner.
• Processing customer orders, validating purchase orders, and ensuring compliance with company policies.
• Coordinating with internal teams to ensure timely and accurate order fulfillment.
• Serving as a primary point of contact for customer inquiries regarding products, orders, and services, responding promptly and professionally.
• Collaborating with internal departments to resolve issues and provide necessary information.
• Managing shipping logistics, including scheduling, tracking, and ensuring timely delivery.
• Handling casino/reservations registrations, ensuring accuracy and customer satisfaction.
• Responding to customer requests related to documentation and general business information (e.g., W9s, banking details, equipment specifications).
• Supporting special projects as required to support the organization.

Skills

Strong communication

Multitasking

Customer service mindset

Team collaboration

Spanish language (plus)

Education

Associate or bachelor’s degree

Tools

Oracle

QuickBooks

SAP

SFDC

MS Dynamics 360

MS Office

Job description

Inside Sales & Customer Support Representative

Location: Austin, TX.

Job ID: 47944.

The Inside Sales & Customer Support Representative plays a critical role in ensuring a seamless customer experience by managing order‑related processes, addressing multiple customer inquiries, and supporting sales activities for the HID Textile Hospitality business. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with both customers and internal teams.

Responsibilities

• Managing Sales Lead intake from lead to close, including prequalifying incoming leads and conducting follow‑up outreach via phone and email.
• Preparing and delivering accurate quotes, proforma invoices, and supporting documentation in a timely manner.
• Processing customer orders, validating purchase orders, and ensuring compliance with company policies.
• Coordinating with internal teams to ensure timely and accurate order fulfillment.
• Serving as a primary point of contact for customer inquiries regarding products, orders, and services, responding promptly and professionally.
• Collaborating with internal departments to resolve issues and provide necessary information.
• Managing shipping logistics, including scheduling, tracking, and ensuring timely delivery.
• Handling casino/reservations registrations, ensuring accuracy and customer satisfaction.
• Responding to customer requests related to documentation and general business information (e.g., W9s, banking details, equipment specifications).
• Supporting special projects as required to support the organization.

Qualifications

• Associate or bachelor’s degree a must.
• 3+ years of experience in customer service, order management, or sales support.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and ERP systems (e.g., Oracle, Quickbooks, SAP).
• CRM experience (e.g., SFDC, MS Dynamics 360).
• Ability to multitask and work in a fast‑paced environment.
• Bilingual in Spanish a plus, but not required.
• Experience dealing with hospitality industry a plus.
• Travel required: 0%‑10%.

Benefits

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work‑life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.
• Flexible working arrangements may be available.

EEO Statement

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact [e-mail] .