Strategic Inside Sales Account Manager

EFC International; Hanover Park (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

EFC International is seeking an Account Manager for our Inside Sales team in Hanover Park, IL. You will build relationships with key clients, drive revenue through strategic account management, and coordinate with internal teams to deliver exceptional service.

Ideal candidates have 2+ years in inside sales or account management, strong communication and organizational skills, and familiarity with SAP. Bachelor’s degree preferred; you will negotiate contracts and monitor account performance to

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• 2+ years of inside sales, account management, or customer service experience.
• Experience with SAP is a strong plus.
• Excellent verbal and written communication skills.
• Strong organizational skills with high attention to detail.
• Ability to problem-solve and collaborate effectively with both customers and internal teams.

Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients, acting as the primary point of contact for all account-related matters.
• Strategic Planning: Develop and implement account strategies to achieve revenue targets, increase client retention, and identify new business opportunities.
• Sales and Revenue Growth: Drive revenue growth through upselling, cross-selling, and proactive contract negotiations.
• Customer Satisfaction: Ensure client satisfaction by understanding client needs, resolving issues promptly, and delivering excellent service.
• Communication and Collaboration: Effectively communicate with clients and internal teams (sales, marketing, customer support, operations) to ensure seamless service delivery and client success.
• Account Performance Monitoring: Track and analyze account performance metrics, identify trends, and make actionable recommendations for improvement.
• CRM Proficiency: Utilize CRM systems (e.g., Salesforce, HubSpot) to manage client data, track interactions, monitor account progress, and maintain accurate records.
• Contract Negotiation: Negotiate contract terms, renewals, and pricing to maximize revenue and ensure client satisfaction.

Skills

Communication skills

Organizational skills

Problem-solving

Team collaboration

Education

Bachelor’s degree

Tools

SAP

Salesforce

HubSpot

Job description

EFC International is seeking an Account Manager for our Inside Sales team in Hanover Park, IL. You will build relationships with key clients, drive revenue through strategic account management, and coordinate with internal teams to deliver exceptional service.

Ideal candidates have 2+ years in inside sales or account management, strong communication and organizational skills, and familiarity with SAP. Bachelor’s degree preferred; you will negotiate contracts and monitor account performance to