Account Manager – Inside Sales

EFC International; Bloomfield Hills (MI); On-site; USD 60,000 - 86,000; Full time

Job summary

EFC International is seeking an Account Manager to join our Inside Sales team. You will build and maintain relationships with key clients, drive revenue growth, and coordinate with internal teams to deliver exceptional service.

The role requires 2+ years in inside sales or account management, a Bachelor's degree preferred, and experience with SAP is a strong plus. Excellent communication and organization are essential to succeed in this fast-paced environment.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• 2+ years in inside sales, account management, or customer service.
• Experience with SAP is a strong plus.
• Excellent verbal and written communication skills.
• Strong organizational skills with high attention to detail.
• Ability to problem-solve and collaborate with customers and internal teams.

Responsibilities

• Manage key client relationships as primary contact.
• Develop and implement account strategies to meet revenue targets.
• Drive revenue through upselling and cross-selling.
• Negotiate renewals and pricing to maximize revenue.
• Monitor client satisfaction and resolve issues promptly.
• Collaborate with sales, marketing, support, and operations.
• Track account performance metrics and identify trends.
• Utilize CRM systems to manage data and records.

Skills

Communication

Organizational

Problem-solving

Collaboration

Education

Bachelor’s degree or equivalent

Tools

SAP

Job description

EFC International is a leading global supplier of engineered fasteners and specialty components serving the automotive, industrial, and distribution markets. We pride ourselves on delivering outstanding customer service and technical expertise to support our customers worldwide.

Position Overview

We are seeking a motivated Account Manager to join our Inside Sales team. In this role, you will be responsible for building and maintaining strong relationships with key clients while driving revenue growth through strategic account management. This role will serve as the primary point of contact for designated accounts, ensuring client satisfaction, identifying new business opportunities, and coordinating with internal teams to deliver exceptional service.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients, acting as the primary point of contact for all account-related matters.
• Strategic Planning: Develop and implement account strategies to achieve revenue targets, increase client retention, and identify new business opportunities.
• Sales and Revenue Growth: Drive revenue growth through upselling, cross-selling, and proactive contract negotiations.
• Customer Satisfaction: Ensure client satisfaction by understanding client needs, resolving issues promptly, and delivering excellent service.
• Communication and Collaboration: Effectively communicate with clients and internal teams (sales, marketing, customer support, operations) to ensure seamless service delivery and client success.
• Account Performance Monitoring: Track and analyze account performance metrics, identify trends, and make actionable recommendations for improvement.
• CRM Proficiency: Utilize CRM systems (e.g., Salesforce, HubSpot) to manage client data, track interactions, monitor account progress, and maintain accurate records.
• Contract Negotiation: Negotiate contract terms, renewals, and pricing to maximize revenue and ensure client satisfaction.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• 2+ years of inside sales, account management, or customer service experience.
• Experience with SAP is a strong plus.
• Excellent verbal and written communication skills.
• Strong organizational skills with high attention to detail.
• Ability to problem-solve and collaborate effectively with both customers and internal teams.

Why Join EFC?

At EFC International, we take pride in fostering a supportive and collaborative workplace where every team member plays an important role in our success. You’ll have the opportunity to lead and develop a warehouse team while ensuring safety, accuracy, and efficiency every step of the way.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Pre-Employment Requirements

Employment is contingent upon successfully passing a pre-employment drug screen and background check, where permitted by law.