Strategic Inside Account Manager | Growth & Retention

Interstate Waste Services; Teaneck Township (NJ); On-site; USD 32,000 - 44,000; Full time

Job summary

Interstate Waste Services in Teaneck, NJ is seeking an Inside Account Representative to manage relationships within an assigned portfolio, drive retention, customer satisfaction, and identify opportunities for growth.

You will serve as the primary contact for account inquiries, negotiate renewals and upsell services, and collaborate with operations and customer service to ensure seamless service delivery. The role is on-site in New Jersey with growth potential.

Qualifications

• Bachelor's degree preferred but not required; equivalent work experience and skills will be considered.
• Proven experience in account management, customer service, or sales roles, preferably in waste management or environmental services.
• Strong interpersonal and communication skills with the ability to build rapport with customers across industries.
• Excellent negotiation skills with a track record of price negotiations, contract renewals, and upselling opportunities.
• Strong organizational and time management abilities to manage multiple priorities and deadlines.
• Customer-focused mindset with commitment to exceptional service and support.
• Proficiency in Microsoft Office and CRM software (e.g., Salesforce).

Responsibilities

• Manage a portfolio of small and mid-sized business accounts as the primary contact for inquiries.
• Negotiate price increases, contract renewals, and service enhancements to drive revenue.
• Overcome objections and address customer concerns to ensure satisfaction and retention.
• Build long-lasting relationships with key clients and communicate our value proposition.
• Collaborate with internal departments to ensure seamless service delivery and issue resolution.
• Identify opportunities for account expansion through upselling tailored solutions.
• Monitor account performance metrics and maintain accurate CRM records.
• Stay informed about industry trends and regulatory changes to advise customers.

Skills

Account management

Customer service

Sales

Negotiation

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Interstate Waste Services in Teaneck, NJ is seeking an Inside Account Representative to manage relationships within an assigned portfolio, drive retention, customer satisfaction, and identify opportunities for growth.

You will serve as the primary contact for account inquiries, negotiate renewals and upsell services, and collaborate with operations and customer service to ensure seamless service delivery. The role is on-site in New Jersey with growth potential.