Inside Account Representative

Interstate Waste Services, Inc.; Teaneck Township, Northern (NJ, KY); Hybrid; USD 31,000 - 43,000; Full time

Job summary

Interstate Waste Services, Inc. is seeking an Inside Account Representative to manage a portfolio of small and mid-sized business accounts in the greater New York/New Jersey area.

The role focuses on retention, customer satisfaction, and growth opportunities through upselling tailored waste and recycling solutions. Responsibilities include negotiating renewals, collaborating with operations and customer service, and using CRM tools to maintain records and drive revenue.

Qualifications

• Bachelor's degree preferred but not required.
• Experience in account management, customer service, or sales.
• Familiarity with waste management or environmental services is a plus.
• Proficient with Microsoft Office and Salesforce CRM.

Responsibilities

• Manage a portfolio of small and mid-sized business accounts and be the primary contact for inquiries.
• Upsell additional services and renew contracts to drive revenue growth.
• Negotiate price increases, contract renewals, and service enhancements.
• Build and maintain strong client relationships and act as trusted advisor.
• Collaborate with operations and customer service to ensure seamless service delivery.
• Identify opportunities for expansion by upselling services.
• Monitor account performance metrics and provide progress updates.
• Maintain accurate records using CRM tools and track sales activities.
• Stay informed on industry trends and regulatory changes to share insights.

Skills

Account management

Customer service

Sales

Negotiation

CRM software

Communication

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

Overview

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We're proud to combine the resources of a large company with the values and care of a family-run business.

Essential Job Summary:

We are looking for an Inside Account Representative that will manage relationships within an assigned portfolio. The position will be responsible for driving retention, ensuring customer satisfaction, and identifying opportunities for growth.

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Manage a portfolio of small and mid-sized business accounts, serving as the primary point of contact for all account-related inquiries, while proactively identifying opportunities for upselling additional services or recommending tailored solutions to meet evolving customer needs and enhance overall account performance.
• Employ strong sales skills to negotiate price increases, contract renewals, service enhancements, and other sales-related activities to drive revenue growth and maximize profitability, leveraging market insights and customer relationships.
• Utilize effective sales techniques to overcome objections and address customer concerns, ensuring customer satisfaction and retention while maximizing sales opportunities and profitability.
• Foster strong, long-lasting relationships with key clients, serving as a trusted advisor and strategic partner, and effectively communicate our value proposition to drive customer engagement and loyalty.
• Collaborate with internal departments, including operations and customer service, to ensure seamless service delivery and resolve customer issues in a timely manner.
• Identify opportunities for account expansion and growth by upselling additional services or recommending tailored solutions to meet evolving customer needs.
• Monitor account performance metrics to track progress and identify areas for improvement.
• Utilize CRM software and other sales tools to maintain accurate records of customer interactions, sales activities, and account updates, ensuring data integrity and providing visibility into sales performance and opportunities for growth.
• Stay informed about industry trends, regulatory changes, and market developments, sharing insights and best practices with customers as appropriate

Requirements and Qualifications:

• Bachelor's Degree preferred but not required. Equivalent work experience and skills will also be considered.
• Proven experience in account management, customer service, or sales roles, preferably in the waste management or environmental services industry.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers of varying backgrounds and industries.
• Excellent negotiation skills with a track record of successful price negotiations, contract renewals, and upselling opportunities.
• Excellent organizational and time management abilities, with the capacity to manage multiple priorities and deadlines effectively.
• Customer-focused mindset with a commitment to delivering exceptional service and support.
• Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce) for managing account information and communication.
• Ability to work independently and as part of a team, with a positive attitude and willingness to collaborate across departments.
• Understanding of waste management regulations, industry standards, and best practices is a plus.

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range Minimum

USD $22.50/Hr.

Salary Range Maximum

USD $31.50/Hr.