Strategic Inside Account Manager - Growth & Retention

FloWorks; Baton Rouge (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and Disability

401(k) with company match

Health Savings & Flexible Spending

Supplemental coverage (Accident, Ills)

Employee Assistance Program

Identity Theft Protection at discounts

Job summary

FloWorks is seeking an Inside Account Manager to manage a portfolio of existing customer accounts from a professional office setting. You will drive satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions.

You will serve as the primary contact for assigned customers, collaborating with Outside Sales, Product Management, and Operations to ensure seamless service and strong account health.

Qualifications

• 3+ years in sales or account management in a B2B environment
• Ability to balance margin targets with customer expectations
• Strong analytical skills for pricing decisions
• Excellent verbal and written communication skills
• Experience with ERP/CRM systems (e.g., Epicor P21, Salesforce) preferred

Responsibilities

• Serve as the lead point of contact for assigned customer accounts across all service and sales needs
• Maintain and grow customer relationships through proactive communication, order management, and performance reviews
• Analyze historical sales data and market conditions to make informed pricing decisions within established guidelines
• Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary
• Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health
• Provide accurate reporting for assigned accounts
• Maintain up-to-date knowledge of products, pricing models, and market trends
• Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance

Skills

Account management

Sales

Customer service

Pricing strategy

ERP/CRM experience

Education

Bachelor’s degree in business or related

Tools

Epicor P21

Salesforce

Job description

FloWorks is seeking an Inside Account Manager to manage a portfolio of existing customer accounts from a professional office setting. You will drive satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions.

You will serve as the primary contact for assigned customers, collaborating with Outside Sales, Product Management, and Operations to ensure seamless service and strong account health.