Strategic Inside Account Manager — Growth & Retention

FloWorks; Pasadena (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Health Savings Account

Flexible Spending Accounts

Employee Assistance Program

Identity Theft Protection

Job summary

FloWorks is seeking an Inside Account Manager in Texas to manage a portfolio of existing customer accounts, driving satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions.

You will serve as the primary contact for assigned customers, collaborate with cross-functional teams, analyze sales data, and maintain knowledge of products and pricing models to support account health.

Qualifications

• 3+ years in sales, account management, or customer service in a B2B environment.
• Ability to manage complex customer relationships and make independent decisions.
• Strong analytical skills to interpret sales data for pricing strategies.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the lead point of contact for assigned customer accounts across all service and sales needs.
• Maintain and grow customer relationships through proactive communication, order management, and performance reviews.
• Analyze historical sales data and market conditions to make informed, independent decisions regarding product pricing within established guidelines.
• Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary.
• Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health.
• Provide accurate reporting for assigned accounts.
• Maintain up-to-date knowledge of products, pricing models, and market trends.
• Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance.

Skills

Sales

Account management

Customer service

B2B

Education

Bachelor’s degree in business, communications, or related field

Tools

Epicor P21

Salesforce

Job description

FloWorks is seeking an Inside Account Manager in Texas to manage a portfolio of existing customer accounts, driving satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions.

You will serve as the primary contact for assigned customers, collaborate with cross-functional teams, analyze sales data, and maintain knowledge of products and pricing models to support account health.