Strategic Inside Account Manager - Education & Government

RXinsider LTD.; Miamisburg (OH); On-site; USD 60,000 - 99,000; Full time

Benefits offered by this job

Flexible hours

Study assistance

Sabbaticals

Shared parental leave

Wellbeing initiatives

Job summary

Elsevier in the United States is seeking an Inside Account Manager to manage academic and government accounts, drive renewals, adoption of solutions, and identify growth opportunities within a defined territory. You will collaborate with field teams and internal partners to deliver value to librarians, researchers, and administrators.

The role emphasizes consultative selling, relationship management, and data-driven strategies to expand journal subscriptions, eBooks, databases, and AI-enabled

Qualifications

• Bachelor's degree or equivalent required.
• Experience in account management or inside sales.
• Experience with academic institutions, libraries, government agencies or knowledge-based customers preferred.
• Strong consultative selling and relationship management skills.
• Excellent communication and presentation skills.
• Ability to manage multiple relationships in a fast-paced environment.
• Experience using Salesforce or similar CRM to manage pipelines and forecasts.
• Strong analytical skills to interpret usage data and inform strategic recommendations.
• Proven ability to negotiate renewals and grow revenue.

Responsibilities

• Manage a portfolio of academic and government accounts as the primary inside sales contact.
• Drive customer retention by managing subscription renewals and developing strategies.
• Proactive outreach via phone, email, virtual meetings, and digital engagement to strengthen relationships and drive adoption.
• Understand institutional priorities and research initiatives to recommend aligned solutions.
• Identify opportunities to expand Elsevier's portfolio (journals, eBooks, databases, AI tools).
• Develop pricing proposals, renewal strategies, and business cases within guidelines.
• Manage end-to-end sales process from opportunity to post-sale follow-up.
• Collaborate with Field Account Managers to execute strategic account plans.
• Coordinate with Product Specialists, Marketing, and Customer Success teams to deliver value.
• Maintain accurate account plans, pipelines, and CRM data.
• Monitor market trends to identify growth opportunities.
• Meet or exceed renewal, revenue, and growth objectives.

Skills

Consultative selling

Relationship management

Customer engagement

Communication skills

Presentation skills

CRM experience

Analytical skills

Negotiation

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Elsevier in the United States is seeking an Inside Account Manager to manage academic and government accounts, drive renewals, adoption of solutions, and identify growth opportunities within a defined territory. You will collaborate with field teams and internal partners to deliver value to librarians, researchers, and administrators.

The role emphasizes consultative selling, relationship management, and data-driven strategies to expand journal subscriptions, eBooks, databases, and AI-enabled