Remote Inside Account Manager – Academic & Government

Elsevier; Kentucky; On-site; USD 57,000 - 94,000; Full time

Job summary

Elsevier seeks an Inside Account Manager to manage a portfolio of academic and government accounts, driving renewals, adoption, and growth. You will work with field teams and product specialists to deliver solutions that align with institutional priorities and funding environments.

The role emphasizes consultative selling, relationship management, and cross-functional collaboration within a fast-paced environment, leveraging Salesforce and data to maximize customer value and long-term

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in account management, inside sales, or consultative B2B sales.
• Experience with academic institutions, libraries, or government agencies preferred.
• Strong consultative selling and relationship-building skills.
• Excellent communication and presentation abilities with diverse stakeholders.
• Ability to manage multiple relationships in a fast-paced environment.
• Experience using Salesforce or similar CRM to manage pipelines.
• Strong analytical skills to interpret usage trends and business needs.
• Proven ability to negotiate and renew subscriptions.
• Collaborative with cross-functional teams.

Responsibilities

• Manage a portfolio of academic and government accounts as primary inside sales contact.
• Drive retention by managing renewals and risks.
• Outreach via phone, email, virtual meetings, and digital channels to strengthen relationships.
• Understand institutional priorities to recommend aligned solutions.
• Identify opportunities to expand Elsevier’s portfolio.
• Develop pricing proposals and renewal strategies within guidelines.
• Manage the full sales process from opportunity to contract and post-sale follow-up.
• Coordinate with Field Account Managers to execute strategic account plans.
• Collaborate with Product Specialists, Marketing, and Customer Success teams.
• Maintain accurate account plans and forecasts in Salesforce.
• Monitor market trends and government priorities to identify growth.
• Meet renewal, revenue, and growth objectives while maintaining satisfaction.

Skills

Account management

Consultative selling

Relationship management

Communication skills

Salesforce (CRM)

Education

Bachelor’s degree or equivalent experience

Job description

Elsevier seeks an Inside Account Manager to manage a portfolio of academic and government accounts, driving renewals, adoption, and growth. You will work with field teams and product specialists to deliver solutions that align with institutional priorities and funding environments.

The role emphasizes consultative selling, relationship management, and cross-functional collaboration within a fast-paced environment, leveraging Salesforce and data to maximize customer value and long-term