Strategic Inside Account Manager — Flexible Hours

Elsevier; Dayton (OH); Hybrid; USD 95,000 - 159,000; Full time

Benefits offered by this job

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Job summary

Elsevier seeks an Inside Account Manager in Dayton, OH to manage a portfolio of academic and government accounts, acting as the primary inside contact for renewals and growth. You will drive engagement, adoption, and expansion while coordinating with Field Account Managers and product teams to deliver value.

You will analyze customer priorities, tailor proposals, and negotiate contracts, using Salesforce to track activity and forecast opportunities.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in account management, inside sales, customer success, or consultative B2B sales.
• Experience with academic institutions, libraries, government agencies, or knowledge-based customers preferred.
• Strong consultative selling, relationship management, and customer engagement skills.
• Excellent communication and presentation skills interacting with librarians, faculty, researchers, and administrators.
• Ability to manage multiple relationships and competing demands in a fast-paced environment.
• Experience using Salesforce or similar CRM to manage pipelines and forecasts.
• Strong analytical skills to interpret usage, trends and business needs.
• Proven ability to negotiate and renew subscriptions for revenue growth.
• Highly collaborative across cross-functional teams.

Responsibilities

• Manage a portfolio of academic and government accounts, building long-term relationships.
• Drive customer retention by managing subscription renewals and risk strategies.
• Proactively reach out via phone, email, and virtual meetings to strengthen relationships.
• Understand institutional priorities and funding to recommend aligned solutions.
• Identify opportunities to expand Elsevier's portfolio (journals, eBooks, databases, AI tools).
• Develop pricing proposals, renewal strategies, and business cases within guidelines.
• Manage the full sales process from identification to contract execution and follow-up.
• Collaborate with Field Account Managers, Product Specialists, and Marketing.
• Maintain accurate plans, pipelines, forecasts, and activity in Salesforce.

Skills

Consultative selling

Relationship management

Customer engagement

Communication

Presentation skills

Time management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Elsevier seeks an Inside Account Manager in Dayton, OH to manage a portfolio of academic and government accounts, acting as the primary inside contact for renewals and growth. You will drive engagement, adoption, and expansion while coordinating with Field Account Managers and product teams to deliver value.

You will analyze customer priorities, tailor proposals, and negotiate contracts, using Salesforce to track activity and forecast opportunities.