Strategic Implementation Lead

FieldPulse; Dallas (TX); Hybrid; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Startup culture

Lunches provided

Health coverage

401(k)

Career growth

Parental leave

Zusammenfassung

FieldPulse is seeking an Implementation Advisor to lead onboarding and implementations for our most strategic accounts, typically 21+ users, with complex workflows and advanced configuration needs. You will guide customers from kickoff to go-live and ensure long-term success.

You will collaborate with Sales, Customer Success, Product, and Technical teams to design workflows, configure the system, and manage project timelines.

Qualifikationen

• Bachelor’s degree or equivalent experience
• 1–3+ years in implementation, customer success, consulting, or account management
• Experience working with complex or mid‑market / enterprise customers
• Excellent communication and presentation skills
• Comfortable leading calls with executives and business owners
• Highly organized and detail‑oriented
• Strong problem‑solving ability
• Able to manage multiple high‑touch customers at once

Aufgaben

• Lead implementations for large and complex customers, typically 21+ users
• Manage full onboarding lifecycle from kickoff through go-live
• Design implementation plans based on customer structure, workflow, and goals
• Configure accounts with advanced setup including pricebook, reporting, permissions, integrations, and add-ons
• Ensure customers are fully set up for long-term success before go-live

Kenntnisse

Communication

Presentation

Organization

Problem solving

Multi-tasking

Ausbildung

Bachelor’s degree or equivalent

Tools

CRM systems

Workflow design tools

Jobbeschreibung

FieldPulse is seeking an Implementation Advisor to lead onboarding and implementations for our most strategic accounts, typically 21+ users, with complex workflows and advanced configuration needs. You will guide customers from kickoff to go-live and ensure long-term success.

You will collaborate with Sales, Customer Success, Product, and Technical teams to design workflows, configure the system, and manage project timelines.