Strategic SaaS Customer Success Manager

FieldPulse; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

FieldPulse is seeking a Customer Success Manager to oversee a portfolio of 100-250 SaaS customers, driving adoption, business outcomes, and realized value. You will lead customer check-ins, provide workflow guidance, monitor usage and health data, support renewals, mitigate churn, identify expansion opportunities, and advocate for customer needs internally.

The role requires proactive engagement and clear communication to maximize customer success and renewals in a fast-growing software company

Responsibilities

• Manage a scaled portfolio of 100-250 SaaS customers and ensure their adoption and success.
• Lead customer check-ins and provide workflow guidance to help customers realize product value.
• Monitor usage and health data to detect risks and opportunities for guidance.
• Support renewals and mitigate churn through proactive engagement and value demonstration.
• Identify expansion opportunities and coordinate with sales for upsell potential.
• Advocate for customer needs internally to influence product and support decisions.

Job description

FieldPulse is seeking a Customer Success Manager to oversee a portfolio of 100-250 SaaS customers, driving adoption, business outcomes, and realized value. You will lead customer check-ins, provide workflow guidance, monitor usage and health data, support renewals, mitigate churn, identify expansion opportunities, and advocate for customer needs internally.

The role requires proactive engagement and clear communication to maximize customer success and renewals in a fast-growing software company