Remote Lead Implementation Strategist

Ladders

United States

Remote

USD 120,000 - 150,000

Full time

3 days ago

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Benefits offered by this job

Health, life, and disability insurance

Retirement savings plans

Employee stock purchase options

Flexible work accommodations

Volunteer and sustainability programs

Monthly learning sessions

Inclusive culture

Job summary

Ladders is seeking a Lead Implementation Specialist to guide complex client deployments and translate investment workflows into practical technical solutions. You will partner with users, internal teams, and product stakeholders to ensure adoption, smooth deployment, and strong customer experience from onboarding through post-implementation support.

The role emphasizes identifying expansion opportunities, improving processes, and delivering training.

Qualifications

Bachelor’s or Master’s degree, or equivalent, in Finance, Computer Science, Information Systems, Engineering, or a related technical field.
Minimum 6 years of experience with analytics tools and related implementation work.
Preferred CFA, CIPM, CAPM, FRM, MBA certifications.

Responsibilities

Provide functional and technical product guidance tailored to customer processes.
Communicate effectively with sophisticated users by applying investment principles in the industry.
Create and prioritize user workflow and custom report specifications for technical integration teams.
Identify client growth opportunities during the implementation process.
Collaborate with product development to improve the company's offerings based on client workflows.
Deliver user training and support the creation of training materials.
Facilitate client communications to ensure smooth transitions from implementation to support.
Implement and enhance deployments for improved user experience.