Strategic Implementation Consultant & Training Lead

Tyler-Technologies-29572f8; United States; On-site; USD 58,000 - 85,000; Full time

Job summary

Tyler Technologies in Franklin, Tennessee seeks an Implementation Consultant to deliver high-quality knowledge transfer services to clients, enabling efficient use of Tyler hardware and software. Services may be on-site or via webinar, with discovery workshops, process mapping, configuration, testing, and end-user training across warehouse and commissary applications.

The role requires strong presentation and communication skills, experience with enterprise apps/hardware, and familiarity with

Qualifications

• Bachelor’s degree, or comparable work experience.
• Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
• Strong knowledge of principles and concepts in the discipline for which knowledge transfer will be based is desired.
• Exceptional presentation and knowledge transfer skills.
• Experience implementing or supporting warehouse management, inventory, commissary, order-management, or related enterprise applications and hardware, ie; tablets, barcode scanners and laptop computers.
• Familiarity with Tyler Technologies products or software used by correctional, detention, or other public-sector organizations preferred.
• Excellent interpersonal and communication skills.
• Familiarity and ease with computer systems and Microsoft Office products.
• Strong problem solving and analytical skills.

Responsibilities

• Lead remote and on-site discovery workshops to identify business objectives, functional requirements, stakeholders, dependencies, and implementation risks.
• Analyze current-state processes and translate approved requirements into future-state workflows and software configuration decisions.
• Configure Tyler Technologies warehouse and commissary applications and hardware in accordance with client requirements, implementation standards, and recommended practices.
• Perform fit-gap analysis, document decisions, and coordinate approved resolutions with product, technical, and project resources.
• Develop process maps, configuration documentation, functional requirements, decision logs, work instructions, and client-facing implementation materials.
• Coordinate application dependencies, interfaces, environments, access, and technical readiness with internal and client technical teams.
• Create test scenarios and lead or support system, integration, and user acceptance testing; document results and manage defects through resolution.
• Deliver role-based training for administrators, subject-matter experts, and end users using demonstrations, exercises, and supporting documentation.
• Learn, operate, troubleshoot tablets with Tyler applications installed.
• Prepare tablets for dissemination to incarcerated individuals for use with Tyler applications.
• Assist in the development of cutover and go-live readiness plans, confirm completion criteria, and communicate risks, issues, and decisions to project stakeholders.
• Provide on-site or remote go-live, troubleshoot functional issues, and coordinate escalation when technical or product assistance is required.
• Support transition to client operations and support teams by documenting open items, ownership, and post-implementation recommendations.
• Monitor adoption and solution effectiveness after launch and recommend configuration, workflow, or training improvements.
• Maintain accurate project records and provide timely status updates on milestones, deliverables, risks, dependencies, decisions, and action items.
• Build productive relationships with client stakeholders and internal teams while managing expectations and encouraging accountability.
• Travel to client locations as required for discovery, configuration, validation, training, go-live, and stabilization activities.

Skills

Presentation skills

Interpersonal skills

Communication skills

Problem solving

Analytical thinking

Education

Bachelor's degree or comparable work experience

Tools

Warehouse management software

Tablets & barcode scanners

Laptops

Job description

Tyler Technologies in Franklin, Tennessee seeks an Implementation Consultant to deliver high-quality knowledge transfer services to clients, enabling efficient use of Tyler hardware and software. Services may be on-site or via webinar, with discovery workshops, process mapping, configuration, testing, and end-user training across warehouse and commissary applications.

The role requires strong presentation and communication skills, experience with enterprise apps/hardware, and familiarity with