Healthcare Customer Success Manager – Growth & Cross-Functional

Abbott; Madison (WI); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Excellent retirement plan

Career development opportunities

Commitment to diversity and inclusion

Job summary

Abbott in Madison, Wisconsin is seeking a Customer Success Manager to provide account management and cross-functional leadership for strategic healthcare customers. You will drive engagement, retention, and growth, coordinating with sales and internal teams to implement solutions that improve the customer experience.

The role is onsite in Madison and requires a Bachelor’s Degree (or GED with experience) and 2+ years in healthcare or biotech customer service.

Qualifications

• Bachelor’s Degree in Life Sciences, Business, Marketing or related field, or GED with 4 years of relevant experience.
• 2+ years of healthcare/customer service experience.
• 2+ years of experience with CRM systems.
• Excel and PowerPoint proficiency; ability to summarize data and present to stakeholders.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Serve as the main point of contact for health system inquiries and escalations.
• Drive customer engagement, retention, and growth with Sales.
• Coordinate cross-functional teams to implement solutions.
• Develop ordering protocols and product-adoption programs with customers.
• Partner with internal teams to implement customer-experience enhancements, including EMR integration.
• Analyze account data to monitor health of targeted accounts.

Skills

Customer service

CRM proficiency

Data presentation

Team collaboration

Education

Bachelor’s Degree in Life Sciences or related field

GED with 4 years experience

Tools

Microsoft Excel

Microsoft PowerPoint

CRM software

Job description

Abbott in Madison, Wisconsin is seeking a Customer Success Manager to provide account management and cross-functional leadership for strategic healthcare customers. You will drive engagement, retention, and growth, coordinating with sales and internal teams to implement solutions that improve the customer experience.

The role is onsite in Madison and requires a Bachelor’s Degree (or GED with experience) and 2+ years in healthcare or biotech customer service.