Healthcare Customer Success Manager — Growth & Solutions Lead

Abbott; United States; Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Abbott is seeking a Customer Success Manager to provide account management and strategic support for targeted health-system customers. You will build long-term relationships, lead cross-functional initiatives, and manage data-driven programs to improve engagement, retention, and growth.

This is an onsite role in Madison, WI with Abbott's values guiding daily work. Join a global leader in diagnostics, medical devices, and healthcare solutions, contributing to high-impact projects and a

Qualifikationen

• Bachelor's degree or equivalent with relevant experience as specified.
• 2+ years of customer service in medical/healthcare/biotech fields.
• 2+ years of experience with CRM systems.
• Proficiency in Excel to manipulate data and create pivot tables.
• Proficient in PowerPoint for concise presentations.
• Authorized to work in the United States without sponsorship.

Aufgaben

• Serve as a dedicated contact for health system inquiries and escalations.
• Drive customer engagement, retention, and growth with sales and business objectives.
• Coordinate cross-functional teams to develop and implement solutions for programs.
• Develop ordering protocols and product-adoption programs with customers.
• Collaborate with internal teams to implement customer-experience improvements, including EMR integration.
• Monitor account health through data analytics and feedback collection.
• Maintain knowledge of IDNs, disease states, competition, and external factors.
• Provide world-class service aligned with Abbott's values.

Kenntnisse

Customer service

CRM proficiency

Data analysis

Presentation skills

Team collaboration

Ausbildung

Bachelor's degree in Life Sciences, Business Administration, Marketing

GED with 4 years relevant experience

Tools

CRM systems

Microsoft Excel

Microsoft PowerPoint

Jobbeschreibung

Abbott is seeking a Customer Success Manager to provide account management and strategic support for targeted health-system customers. You will build long-term relationships, lead cross-functional initiatives, and manage data-driven programs to improve engagement, retention, and growth.

This is an onsite role in Madison, WI with Abbott's values guiding daily work. Join a global leader in diagnostics, medical devices, and healthcare solutions, contributing to high-impact projects and a