Strategic Enterprise CSM - HealthTech Growth & Impact

PatientIQ; Oregon; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Mission-driven work

World-class team

Flexible PTO

Professional development stipends

Job summary

PatientIQ is seeking a Customer Success Manager to own post-implementation success and drive retention across a portfolio of accounts. You will build relationships with executives, deliver quarterly business reviews, and partner with product and engineering to translate customer feedback into platform improvements.

Ideal candidates have extensive customer success or account management experience in healthcare or health-tech, excellent communication, and the ability to travel ~25% annually.

Qualifications

• Bachelor's degree or MBA in a related field.
• 6+ years in account management or customer success.
• 3+ years in healthcare, health-tech, or the medical industry.
• Strong organizational and communication skills with the ability to multitask.
• Willingness to travel at least 25% annually.
• Proficient with Microsoft Office Suite.

Responsibilities

• Build and maintain long-term relationships with key customer executives and stakeholders within a geographic territory.
• Coordinate, develop, and deliver quarterly business reviews to demonstrate progress, value, and growth.
• Maintain a positive geographic territory net revenue retention.
• Act as the SME on the PatientIQ platform and share feedback to inform product roadmap.
• Collaborate with implementations, product, and engineering to address customer needs.
• Maintain and update product documentation and internal wikis.
• Support renewals, amendments, and new product opportunities with the sales team.

Skills

Account management

Customer success

Healthcare industry

Communication

Organization

Travel readiness

MS Office

Education

Bachelor's degree or MBA

Tools

CRM software

SQL basics

AI analytics tools

Job description

PatientIQ is seeking a Customer Success Manager to own post-implementation success and drive retention across a portfolio of accounts. You will build relationships with executives, deliver quarterly business reviews, and partner with product and engineering to translate customer feedback into platform improvements.

Ideal candidates have extensive customer success or account management experience in healthcare or health-tech, excellent communication, and the ability to travel ~25% annually.