Strategic Healthcare Client Success Executive

Allscripts; United States; On-site; USD 113,000 - 165,000; Full time

Job summary

Veradigm is seeking a Principal Client Success Manager to serve as a senior strategic advisor for its most complex clients. You will strengthen executive relationships, accelerate solution adoption, identify growth opportunities, protect revenue, and reduce attrition while aligning solutions with client priorities.

You will lead cross-functional initiatives, mentor other CSMs, and translate data into actionable recommendations for strategic business reviews and roadmap planning.

Qualifications

• Experience advising executive stakeholders and influencing decisions across client and internal leadership teams.
• Experience leading cross-functional initiatives without direct authority.
• Strong payer or health plan industry experience.
• Working knowledge of risk adjustment, CMS requirements, encounters, and claims submissions.
• Proven ability to connect client objectives with measurable outcomes.

Responsibilities

• Serves as primary strategic and operational advisor for Veradigm’s most complex client relationships.
• Leads cross-functional collaboration among client stakeholders and Veradigm teams.
• Creates and drives comprehensive client success plans with objectives, risks, and executive accountability.
• Facilitates strategic roadmap planning and executive reviews with performance insights.
• Mentors other Client Success Managers and helps improve engagement strategy.
• Maintains client health reporting and identifies emerging risks to protect revenue.
• Leads resolution of escalations and ensures executive visibility on progress and outcomes.
• Advises on regulatory preparedness related to CMS requirements and risk adjustment.

Skills

Strategic Thinking

Executive Relationship Management

Client Health Awareness

Payer and Healthcare Industry Expert

CMS and Regulatory Awareness

Cross-Functional Leadership

Analytical Proficiency

Root Cause Analysis

Operational Process Improvement

Executive Communication

Job description

Veradigm is seeking a Principal Client Success Manager to serve as a senior strategic advisor for its most complex clients. You will strengthen executive relationships, accelerate solution adoption, identify growth opportunities, protect revenue, and reduce attrition while aligning solutions with client priorities.

You will lead cross-functional initiatives, mentor other CSMs, and translate data into actionable recommendations for strategic business reviews and roadmap planning.