Executive Client Success Strategist

Veradigm Inc.; United States; Remote; USD 113,000 - 165,000; Full time

Job summary

Veradigm Inc. seeks a Principal Client Success Manager to serve as a senior strategic advisor for its most complex client relationships.

You will strengthen executive relationships, accelerate solution adoption, identify growth opportunities, protect revenue, and mitigate attrition while coordinating across Product, Operations, Support, Services, Sales, Finance and more to deliver measurable outcomes. The role requires leadership in strategic roadmap planning, executive reviews, and development

Qualifications

• Must have 10+ years in Client Success, account management, healthcare technology, payer operations or related field.
• 5+ years at Expert CSM level or equivalent managing highly complex client relationships.
• Experience advising executive stakeholders and influencing decisions across client and internal leadership teams.
• Experience leading cross-functional initiatives without direct authority.
• Strong payer or health plan industry experience.
• Working knowledge of risk adjustment, CMS requirements, encounters, claims submissions, and related payer operations.
• Proven ability to connect client objectives with measurable business, financial, operational, and regulatory outcomes.
• Strong analytical skills and experience using data to assess client health, identify trends, and guide decisions.
• Advanced problem-solving and root cause analysis capabilities; proactive risk identification and mitigation.
• Excellent executive communication, facilitation, negotiation, and relationship-management skills.

Responsibilities

• Serves as the primary strategic and operational advisor for Veradigm’s most complex, high-value or high-risk client relationships.
• Develops trusted relationships with client executives and senior decision-makers, connecting Veradigm’s capabilities to client priorities.
• Leads cross-functional collaboration among client stakeholders and Veradigm teams including Sales, Product, Support, Finance, and Operations.
• Creates and drives comprehensive client success plans with clear objectives, measurable outcomes, risks, dependencies, and executive accountability.
• Delivers timely client communications regarding business-impacting developments including regulatory changes, product releases, outages, and incidents.
• Provides advanced consultative guidance on client growth plans, solution adoption, workflow optimization, and opportunities to expand Veradigm footprint.
• Maintains accurate client health reporting through Client Health Dashboards and other reporting mechanisms.
• Leads root cause analysis for recurring or high-impact issues and guides corrective actions across teams.
• Mentors other Client Success Managers and helps improve processes and operating models within Client Success.

Job description

Veradigm Inc. seeks a Principal Client Success Manager to serve as a senior strategic advisor for its most complex client relationships.

You will strengthen executive relationships, accelerate solution adoption, identify growth opportunities, protect revenue, and mitigate attrition while coordinating across Product, Operations, Support, Services, Sales, Finance and more to deliver measurable outcomes. The role requires leadership in strategic roadmap planning, executive reviews, and development