Senior Strategic Client Success Leader

Veradigm®; United States; On-site; USD 113,000 - 165,000; Full time

Job summary

Veradigm seeks a Principal Client Success Manager in the United States to act as a senior strategic advisor for high-value clients, aligning Veradigm’s solutions with client priorities and regulatory requirements.

The role requires autonomous leadership across Product, Operations, Support, Services, Sales, and Finance to deliver measurable outcomes, mentor colleagues, and continuously improve client engagement strategies.

Qualifications

• 10+ years of relevant experience in Client Success, account management, or healthcare technology
• Experience advising executive stakeholders and influencing decisions across client and internal leadership teams
• Strong ability to lead cross-functional initiatives with influence rather than direct authority

Responsibilities

• Serves as primary strategic advisor for Veradigm’s complex client relationships
• Develops trusted relationships with client executives and senior decision-makers
• Leads cross-functional collaboration among Sales, Technical Account Managers, Product, Support, Finance and Operations
• Creates and drives comprehensive client success plans with objectives, risks, and executive accountability
• Guides strategic roadmap planning aligning Veradigm investments with client priorities
• Leads executive business reviews translating data into actionable insights
• Mentors other Client Success Managers and promotes best practices
• Maintains client health reporting and dashboards
• Identifies risks and escalates issues with clear ownership and timelines
• Drives opportunities for solution adoption and revenue protection

Skills

Strategic Thinking

Executive Relationship Management

Client Health Awareness

Payer & Healthcare Industry

CMS & Regulatory Awareness

Veradigm Market Knowledge

Business & Financial Acumen

Client Expectations Management

Cross-Functional Leadership

Risk Identification

Root Cause Analysis

Analytical Proficiency

Operational Process Improvement

Executive Communication

Job description

Veradigm seeks a Principal Client Success Manager in the United States to act as a senior strategic advisor for high-value clients, aligning Veradigm’s solutions with client priorities and regulatory requirements.

The role requires autonomous leadership across Product, Operations, Support, Services, Sales, and Finance to deliver measurable outcomes, mentor colleagues, and continuously improve client engagement strategies.