Strategic Healthcare Accounts Executive

CVS Health; Illinois; Hybrid; USD 68,000 - 183,000; Full time

Job summary

CVS Health is seeking a Strategic Account Executive to lead the FEP Mail Order relationship, delivering value through strategic initiatives and strong client governance. You will partner with Mail Operations, Customer Care, Clinical, Finance, Technology, Legal, and Product teams to ensure contractual performance and high member satisfaction.

The role requires strong executive presence, analytical and financial acumen, and the ability to influence across a matrixed organization.

Qualifications

• 7+ years of account management, healthcare, PBM, pharmacy operations, or client-facing leadership experience.
• Experience managing large, complex accounts, preferably within government programs, health plans, or Fortune 500 organizations.
• Demonstrated experience leading cross-functional initiatives and influence stakeholders without direct authority.
• Experience presenting to executive audiences.

Responsibilities

• Serve as the primary relationship manager for the FEP Mail Order business.
• Build and maintain trusted relationships with client stakeholders and internal leadership.
• Lead business reviews, operational discussions, and executive-level presentations.
• Monitor and drive operational performance, contractual commitments, service guarantees, and client deliverables.
• Partner across business functions to resolve complex issues and ensure continuity of service.
• Translate data into actionable business insights and client recommendations.
• Identify opportunities to improve member experience, operational efficiency, and client value.
• Support implementation of new products, programs, and technology solutions.
• Lead audit, compliance, and governance activities in support of contractual obligations.
• Drive strategic initiatives from planning through execution with stakeholder alignment.

Skills

Analytical skills

Project management

Executive communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

CVS Health is seeking a Strategic Account Executive to lead the FEP Mail Order relationship, delivering value through strategic initiatives and strong client governance. You will partner with Mail Operations, Customer Care, Clinical, Finance, Technology, Legal, and Product teams to ensure contractual performance and high member satisfaction.

The role requires strong executive presence, analytical and financial acumen, and the ability to influence across a matrixed organization.