Strategic Health Systems CS Leader

Speedrun Talent Network; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Hippocratic AI seeks a Customer Success Executive to own post-sale journeys for health systems in the Central Region, from discovery through scaled adoption. You will lead executive relationships, drive measurable clinical and operational outcomes, and influence roadmap decisions in a fast-paced, embedded role.

You will spend 20-40% of your time onsite with customers while coordinating trainings and deployments, leveraging your deep healthcare workflow knowledge to deliver value and expansion

Qualifications

• Bachelor's degree from an accredited university.
• 5+ years in health systems in customer success, account management, project management, or implementation roles.
• Proven track record leading complex implementations in clinical or operational environments.
• Executive presence and communication skills to influence C-suite decisions.
• Deep understanding of healthcare workflows, clinical operations, and regulatory constraints.
• Project management excellence: scoping work, timelines, blockers.
• Technical fluency: understand system architecture, integrations, data requirements.
• Ability to thrive autonomously in a client-embedded role.
• Willingness to travel 20-40% to client sites.
• Ability to meet client credentialing requirements (background check, drug screening, vaccines)

Responsibilities

• Implementation & Operationalization across health systems.
• Account & Relationship Management with executive stakeholders.
• ROI & Success Metrics development and tracking.
• Technical Implementation & Problem-Solving across platforms.
• Training, Adoption & Change Management for clinical teams.
• Cross-Functional Collaboration with product, engineering, and operations.

Skills

Executive presence

Communication skills

Healthcare workflows understanding

Project management

Technical fluency

Autonomy

Willingness to travel

Credentialing requirements knowledge

Education

Bachelor's degree

5+ years in health systems

Proven track record leading complex implementations

Job description

Hippocratic AI seeks a Customer Success Executive to own post-sale journeys for health systems in the Central Region, from discovery through scaled adoption. You will lead executive relationships, drive measurable clinical and operational outcomes, and influence roadmap decisions in a fast-paced, embedded role.

You will spend 20-40% of your time onsite with customers while coordinating trainings and deployments, leveraging your deep healthcare workflow knowledge to deliver value and expansion