Senior Enterprise CS Lead — HealthTech AI & Strategy

StaffGreat.com; New York (NY); Presencial; USD 180.000 - 260.000; Jornada completa

Descripción de la vacante

StaffGreat.com client, a fast-growing healthcare AI company in New York, is hiring a Head of Customer Success to own its largest enterprise accounts and shape the future of enterprise CS for the organization.

You will lead a small deployment team, refine deployment playbooks, move pilots to go-live, and work to prevent churn while expanding ARR. This senior role demands strong C-suite relationship skills and healthcare/health-tech experience.

Formación

• Direct enterprise account ownership in customer success or deployments.
• 4+ years of enterprise CS or deployment experience at a Series A-D startup (healthcare/health tech preferred).
• Experience managing post-sales for technical products requiring custom healthcare integrations.
• Ability to quickly build relationships with C-suite and executive decision-makers.

Responsabilidades

• Own 5-7 strategic enterprise accounts and build relationships with C-suite stakeholders.
• Lead a team of about 4 Deployment Strategists and Forward Deployed Engineers.
• Strengthen and pressure-test CS playbooks, improving from 0.5 to 1 effectiveness.
• Move pilots to go-live, shorten deployment timelines, and maintain high account health and NRR.
• Spot technical problems in EHR/EMR integrations and collaborate with FDEs/CTO to resolve them.

Conocimientos

Executive relationship

C-suite engagement

Enterprise CS exp

Descripción del empleo

StaffGreat.com client, a fast-growing healthcare AI company in New York, is hiring a Head of Customer Success to own its largest enterprise accounts and shape the future of enterprise CS for the organization.

You will lead a small deployment team, refine deployment playbooks, move pilots to go-live, and work to prevent churn while expanding ARR. This senior role demands strong C-suite relationship skills and healthcare/health-tech experience.