Strategic Health System Customer Success Partner

RXinsider LTD.; Madison (WI); Hybrid; USD 90,000 - 140,000; Full time

Job summary

RevSpring in Madison, WI seeks a Customer Success Partner to own the post-implementation relationship across health-system accounts, guiding value realization and expansion.

You will work with product, sales, and implementation teams to translate platform benefits into measurable ROI, manage executive reviews, and drive retention and growth. The role requires strong cross-functional collaboration and a proven track record in high-touch customer success.

Qualifications

• 5+ years in Customer Success, Account Management, or a high-touch consultative role.
• Excellent communication and ability to present to executives.
• Strong relationship-building skills across complex organizations.

Responsibilities

• Own the account arc post-implementation through expansion and retention.
• Deliver insights from Kyruus Connect analytics to stakeholders and leadership.
• Lead executive engagement via value reviews with VP/Director-level sponsors.
• Coordinate cross-functional resources to deliver a unified customer experience.
• Influence roadmap with Product, Sales, and Implementation teams.

Skills

Customer Success

Account Management

Communication

Relationship Building

Data Interpretation

Executive Engagement

Orchestration

Education

Bachelor's Degree

Job description

RevSpring in Madison, WI seeks a Customer Success Partner to own the post-implementation relationship across health-system accounts, guiding value realization and expansion.

You will work with product, sales, and implementation teams to translate platform benefits into measurable ROI, manage executive reviews, and drive retention and growth. The role requires strong cross-functional collaboration and a proven track record in high-touch customer success.